Application Performance Monitoring Manager

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.   

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking an experienced Application Performance Monitoring (APM) Manager to lead enterprise-scale monitoring operations supporting the Veteran’s Administration. This leader oversees two core teams — Instrumentation Engineering & Sustainment (IES) and Monitoring Architecture & Standards (MAS) — responsible for delivering full stack performance visibility across ~800 applications, platforms, and associated infrastructure.

The APM Manager ensures the reliability, performance, and end to end health of critical VA applications by driving proactive detection, reducing MTTx (MTTD/MTTA/MTTE), improving telemetry quality, and aligning monitoring workflows to incident and SRE practices. This role requires disciplined operational leadership, engineering acumen, and the ability to mature enterprise observability capabilities within a high tempo environment.

Reporting to the Service Reliability & Operations Manager, this leader plays an essential role in sustaining service health and enabling rapid, data driven response to performance issues affecting VA staff and Veterans nationwide.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $157-167K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. 

Instrumentation Engineering and Sustainment Leadership:

• Lead and mentor the IES team responsible for deploying, maintaining, and optimizing monitoring instrumentation across ~800 applications and networked systems.
• Ensure high‑quality telemetry (metrics, logs, traces, events) and end‑to‑end visibility across application tiers.
• Improve alert fidelity using smarter thresholds, correlation, anomaly detection, and AIOps capabilities.
• Oversee intake and triage of ~8,000 monitoring alerts per day, ensuring accurate prioritization and escalation.
• Continuously refine signal‑to‑noise ratio through tuning, automation, and root‑cause reduction.

Monitoring Architecture and Standards Leadership:

• Direct the MAS team responsible for monitoring platform operations, observability architecture, standards, and AI-driven analytics.
• Define and enforce enterprise monitoring best practices, instrumentation patterns, and telemetry governance.
• Partner with engineering, application owners, and infrastructure teams to ensure consistent, scalable observability.
• Lead integration of APM capabilities with incident management, dashboards, SLO/SLA reporting, and service health analytics.

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
  • 8 years of experience can be substituted for education.
• 15+ years in IT operations, service reliability, enterprise monitoring, or incident management, including 5+ years managing operations teams.
• Experience overseeing service delivery to a federal client.
• Proven experience leading multi-site IT operations and diverse operational teams.
• Strong background in ITIL practices, event and incident management, and customer support operations.
• History of collaboration and flexibility, including innovative solutions to solve challenges facing large, complex enterprises.

 Preferred Qualifications:  

• Exceptional leadership, coaching, and interpersonal communication skills.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to build and maintain strong client relationships and manage escalations effectively.
• Experience with enterprise monitoring, major incident management
• Ability to prioritize work and self-direct with minimal input.
• Strong messaging capabilities to create team cohesion, team-focus and ongoing drive.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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