Marriott International

Manages and franchises hotels around the world

Gym Intern

Fitness & Sports InstructionConfirmed live in the last 24 hours

InternshipMilan, Metropolitan City of Milan, Italy€3.75 - €4.62 /hrIn-person

About the Job

Responsibilities

Support personal training sessions during scheduled working hours.
Ensure fitness activities meet workshop and hotel brand standards.
Monitor equipment cleanliness and guest supplies in fitness areas.
Follow opening and closing procedures and promptly act on maintenance issues.
Order stock and maintain appropriate inventory levels.
Encourage clients to return by recommending ongoing fitness programs and cross-selling other spa business centres.
Maintain knowledge of treatments, packages, and promotions.
Participate in demonstrations and events as required.
Help create fitness initiatives and cross-selling promotions.
Record guest preferences and accurately update guest profiles and programmes.
Maintain confidentiality, including data protection, medical details, and information shared in confidence.
Handle client complaints promptly and effectively, record grievances, follow up, and communicate with the Gym Supervisor.
Attend meetings and relay current fitness department information, daily business, guest details, and relevant activities to other departments.
Respond to and confirm client booking requests using the hotel booking system.
Interact with guests in the Gym and Spa facilities and provide customer service.
Keep the fitness area presentable, clean, and free of clutter.
Support the Gym Supervisor in preparing monthly budgets and profit-and-loss reports alongside the Spa Director.
Work with the Spa Director and Workshop Management team to create and develop business ideas.

REPORTING TO: SPA DIRECTOR & GYM SUPERVISOR

SCOPE OF ROLE

Coordinating all aspects of the Gym and Personal Training, driving fitness, operating criteria, staff relations and training.

The Gym Intern will play a key role in the Gym & Spa’s vision of success ensuring the highest standards of customer service and satisfaction throughout all aspects of the fitness operation.

KEY AREAS OF RESPONSIBILITY

FITNESS ACTIVITIES

Support Personal Training Sessions during scheduled working hours.
Ensure activities are performed to an exceptional standard, as per Workshop and Hotel brand standards.
Monitor the cleanliness of equipment and levels of guest supplies in the fitness areas.
Follow opening and closing procedures correctly, acting on any maintenance issues immediately.

FITNESS SALES

Order and keep appropriate par levels of stock at all times. Encourage clients to return to the gym and spa by recommending an ongoing fitness program and cross selling the other business centres in the spa. Maintain a sound knowledge of all treatments, packages and any promotions. Participate in demonstrations/ events as required. Play an active role in creating new initiatives in fitness and cross selling promotions.

GUEST RELATIONS

Regularly record guest preferences, accurately updating guest profiles and programmes.
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, communicating with the Gym Supervisor at all times.
Attend necessary meetings, relaying up to date information from the fitness department, communicating the day’s business, guests and any relevant activities to other relevant departments.
Respond and confirm client booking requests with hotel booking system.
Interact with all guests within the Gym and Spa facilities, providing the highest level of customer service.

OPERATIONS/GENERAL

Ensure that the fitness area is well presented, clean and free of clutter.
Demonstrate a professional demeanor at all times, particularly with regard to punctuality, appearance and general manner.
Support Gym Supervisor in creating and preparing Monthly budgeting and P & L Reports alongside Spa Director.
Work alongside Spa Director and Workshop Management team in creating and developing new business ideas.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 650 - 800 Monthly Salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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