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Santander

Global retail and commercial banking group

Anfitrión Digital

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSan Luis Potosi, MexicoNo salary listedIn-person

About the Job

Requirements

  • Completed high school education is required.
  • Knowledge of digital banking channels is required.
  • Basic knowledge of banking operations is required.
  • Customer orientation is required.
  • Effective communication is required.
  • Empathy and courteous customer treatment are required.
  • Proactivity is required.
  • Teamwork is required.
  • Results orientation is required.

Responsibilities

  • Represent the institution by providing empathetic, professional, high-quality service to customers and non-customers.
  • Advise and support customers in using, enrolling in, and making effective use of digital and alternative channels, including SuperMóvil, Superlínea, Santander Web, ATMs, multi-service ATMs, and correspondents.
  • Promote digitalization and self-service through programs and services such as payroll portability, direct debits, digital contracting, and paperless processes.
  • Ensure the proper functioning and operation of self-service and multichannel equipment, managing incidents and coordinating corrective actions with the branch team.
  • Comply with security, confidentiality, and operational control policies, safeguarding the institution's assets and information.
  • Collaborate with the Service Banker and Branch Director in executing commercial strategies, tracking indicators, and meeting service and digitalization objectives.
  • Place and promote financial products.

Desired Qualifications

  • Experience in customer service or promoting financial products and services is desirable.
  • A degree in economic-administrative fields is desirable.
  • Knowledge of digital commercial processes is desirable.

About the Company

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Santander

Global retail and commercial banking group

Santander is a global bank focusing on retail and commercial banking in Europe and the Americas, serving individuals and SMEs with regional franchises and a broad consumer finance arm, plus a Corporate & Investment Banking division for multinational clients. It uses its Gravity cloud platform to migrate core banking and rapidly deploy digital services such as Openbank across markets, combining fintech-style agility with a bank's balance sheet. The bank differentiates itself by marrying a large retail footprint with global CIB capabilities under the One Santander verticals model to boost efficiency and cross-border revenue. Its goals include improving returns on tangible equity and financing the green economy through sustainable finance and renewable energy projects.

Company size
10,001+
Company stage
IPO
Headquarters
Boadilla del Monte, Spain
Founded
1902

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