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Cottingham & Butler

Independent broker delivering P&C & benefits

Condition Management Account Coordinator

Customer SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Strong customer service skills.
  • Strong verbal and written skills.
  • Attention to detail.

Responsibilities

  • Answer inbound calls from participants and make outbound telephonic calls to participants enrolled in the Condition Management Program.
  • Answer participant inquiries.
  • Assist participants via email and online messaging.
  • Accurately document participant communications.

Desired Qualifications

  • Experience in a medical setting, including as a receptionist, scheduler, insurance verification specialist, health coach, licensed practical nurse, certified nursing assistant, or medical assistant.
  • A customer service background.

About the Company

Cottingham & Butler

Independent broker delivering P&C & benefits

Cottingham & Butler is a large, privately held U.S. insurance broker focused on property & casualty and employee benefits. It helps clients manage risk by assessing needs, designing and placing insurance programs with carrier partners, and providing ongoing advisory, service, and claims support. Compared with competitors, it differentiates itself through its independence (not owned by carriers), scale, and a promise of consistent, improved outcomes—articulated as Better Every Day: better advice, better service, and better ideas than peers. The company emphasizes challenging conventional wisdom, innovating its services, and improving client results as it grew from 1887 to become the 3rd largest independently held broker. Its goal is to deliver measurable value for clients every day, helping them reduce risk and optimize benefits while maintaining strong growth and industry expertise.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubuque, IA
Founded
1987

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