Client Services Controller

Join AXA as a Client Services Controller in León, Guanajuato – Drive Operational Excellence and Make a Difference!
Are you passionate about optimizing processes, solving complex issues, and working at the heart of a global insurance leader? We’re looking for a proactive professional to ensure smooth operations and strengthen our partnerships.

What you’ll be doing:

• Oversee and manage daily BAU processes, ensuring accuracy and timeliness from file receipt to invoicing and settlements.
• Act as the main point of contact between AXA and our partners, fostering open communication and resolving issues efficiently.
• Investigate discrepancies, analyze data, and support problem resolution to maintain process integrity.
• Lead continuous improvement initiatives to enhance operational efficiency and support new business launches.
• Monitor risks, develop mitigation plans, and escalate issues when necessary to ensure seamless operations.
• Document processes, work instructions, and updates to keep all partner and internal teams aligned.
• Collaborate with cross-functional teams including sales, finance, and deployment to support operational excellence.
• Support project implementation and process changes, ensuring smooth transitions and minimal impact on daily operations.

​What you’ll bring:

• 3-4 years of experience in operational control, project management, or process oversight, preferably in the insurance industry.
• Strong analytical skills with proficiency in data analysis and Excel.
• Excellent communication and collaboration skills, fluent in English.
• A proactive mindset with problem-solving capabilities and the ability to handle challenging deadlines.
• Flexibility to adapt and take on additional responsibilities as needed.
• A Bachelor’s degree in any field, with a preference for candidates with industry-specific experience.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Grocery vouchers
• Savings fund
• Life insurance
• SGMM

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

​We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)