Full-Time

Head of Quality

Posted on 4/4/2024

Wheely

Wheely

201-500 employees

Luxury chauffeuring service via mobile app

Senior

London, UK

Required Skills
Excel/Numbers/Sheets
Requirements
  • 5+ Proven experience in a quality leadership role, preferably within the luxury service or hospitality sector.
  • Demonstrated expertise in the areas of mystery shopping, data skills, and delivering feedback, with a track record of applying these competencies to improve service quality and customer satisfaction.
  • Exceptional analytical skills, with the ability to derive meaningful insights from complex data sets and translate these into actionable strategies.
  • Strong leadership and team development abilities, with experience managing diverse teams and fostering an environment of continuous improvement and excellence.
  • Advanced emotional intelligence, capable of navigating sensitive feedback scenarios and cultivating a positive, growth-oriented culture.
  • Proficiency in using digital tools and platforms for quality evaluation and feedback delivery, including Looker, MS Excel/Google Sheets, and customer feedback analysis software.
  • Excellent communication and interpersonal skills, with the ability to articulate vision, strategy, and feedback in a clear, constructive, and inspiring manner. C2 level English.
Responsibilities
  • Strategic Leadership
  • Quality Evaluation and Improvement
  • Feedback Loop Management
  • Coaching and Development
  • Quality Assurance Oversight
  • Innovation and Adaptation

Wheely offers a premium employment experience in the ride-hailing sector by providing its staff with the opportunity to work with high-end vehicle fleets like the Mercedes-Benz S-Class and BMW 5 Series. This company not only leverages advanced mobile technology for seamless on-demand services but also fosters a professional environment where employees can excel in delivering top-tier chauffeuring services in major cities. Working here means being at the forefront of redefining luxury transportation, enhancing everyday work with sophistication and technological engagement.

Company Stage

Series B

Total Funding

$58M

Headquarters

null, United Kingdom

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

25%
INACTIVE