Veterinary Emergency Client Service Liaison
About the job
- At least 1 year of customer service experience is required.
- Greet visitors entering the practice or hospital.
- Stay aware of the upcoming specialist schedule.
- Assist patient owners by escorting them to exam rooms or directing them to needed products or services.
- Answer and route telephone calls, provide information, and take messages in accordance with practice or hospital procedures.
- Receive messages for specialist coordinators.
- Receive, sort, and distribute incoming mail; prepare and post daily outgoing mail.
- Establish and maintain patient files and records as necessary.
- Enter incoming IDEXX results into the computer and follow the appropriate policy for follow-through.
- Place radiology reviews in the medical record.
- Reconcile financial records by receiving and recording client payments.
- Prepare correspondence, memos, condolence letters, and other requested documents.
- Use a computer, fax, or courier service to transmit information or documents when requested.
- Assist practice or hospital staff and help with special projects as needed.
- Answer questions and resolve complaints.
- Maintain stocks of brochures, handouts, and other informational documents and provide them to owners when needed.
- Prepare prescription diets for patient owners to pick up.
- Ensure supplies are well stocked.
- Keep the front desk, reception areas, and exam rooms clean; organize magazines and water and fertilize plants.
- Ensure examination rooms are clean and ready for the next patient.
- Maintain sanitation in the reception area and bathrooms.
- Perform duties associated with checking owners and patients in and out.
- Update current personal information.
- Escort and assist owners to their cars as needed.
- At least 1 year of veterinary experience is preferred.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours