Ethos Veterinary Health

Specialty and emergency veterinary network

Veterinary Emergency Client Service Liaison

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFresno, CA, USA$20 - $22 /hrIn-person

About the Job

Requirements

At least 1 year of customer service experience is required.

Responsibilities

Greet visitors entering the practice or hospital.
Stay aware of the upcoming specialist schedule.
Assist patient owners by escorting them to exam rooms or directing them to needed products or services.
Answer and route telephone calls, provide information, and take messages in accordance with practice or hospital procedures.
Receive messages for specialist coordinators.
Receive, sort, and distribute incoming mail; prepare and post daily outgoing mail.
Establish and maintain patient files and records as necessary.
Enter incoming IDEXX results into the computer and follow the appropriate policy for follow-through.
Place radiology reviews in the medical record.
Reconcile financial records by receiving and recording client payments.
Prepare correspondence, memos, condolence letters, and other requested documents.
Use a computer, fax, or courier service to transmit information or documents when requested.
Assist practice or hospital staff and help with special projects as needed.
Answer questions and resolve complaints.
Maintain stocks of brochures, handouts, and other informational documents and provide them to owners when needed.
Prepare prescription diets for patient owners to pick up.
Ensure supplies are well stocked.
Keep the front desk, reception areas, and exam rooms clean; organize magazines and water and fertilize plants.
Ensure examination rooms are clean and ready for the next patient.
Maintain sanitation in the reception area and bathrooms.
Perform duties associated with checking owners and patients in and out.
Update current personal information.
Escort and assist owners to their cars as needed.

Desired Qualifications

At least 1 year of veterinary experience is preferred.

Pay: $20.00 - $22.00 per hour

Job description:

Fresno Veterinary Specialty and Emergency Center is the premier specialty and emergency hospital in the Central Valley. We are looking for enthusiastic canidates to join our award winning team!

Ideal canidates are those who thrive in a fast paced team environment. Duties include but are not limited to:

Greets visitors entering the practice/hospital.
Be aware of upcoming Specialist schedule.
Assists patient owners by escorting them to exam rooms or directing them to the products or services needed.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice/hospital procedures.
Receives messages for our Specialist Coordinators.
Receives, sorts, and distributes incoming mail. Prepares and posts daily outgoing mail.
Establishes and maintains patient files and records, as necessary.
Places incoming IDEXX results in the computer, and follows appropriate policy regarding follow through.
Places Radiology Reviews in the medical record.
Reconciles financial records by receiving and recording client payments.
Prepares correspondence, memos, condolence letters, and other documents, as requested.
Uses computer, fax, or courier service to transmit information or documents when requested.
Provides assistance to all practice/hospital staff and assists with special projects, as needed.
Answers questions and resolves complaints.
Maintains stock of brochures, handouts or other informative documents and provide to owners when needed.
Prepares prescription diets for patient owners to pick up.
Ensures all supplies are well stocked.
Keeps the front desk, reception areas, and exam rooms clean. Organizes magazines to keep current and neat. Waters and fertilizes plants.
Ensures all the examination rooms are clean and ready for the next patient.
Maintains the sanitation of the reception area and bathrooms.
Performs necessary duties associated with checking owners and patients in and out.
Updates current personal information.
Escorts and assists owners to their cars, as needed.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Veterinary experience: 1 year (Preferred)
Customer service: 1 year (Required)

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Woburn, MA
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Ethos Veterinary Health

See more jobs