U

University of Wisconsin - Milwaukee

Associate Director, Trades & Grounds

Facilities ManagementPosted on Nov 10
Full-timeGlendale, WI, USA$135k - $145kIn-person

About the Job

Requirements

  • A high school diploma, technical diploma, or equivalent combination of education and experience relating to the position is required.
  • At least six years of progressively responsible experience in facilities maintenance, skilled trades, construction, grounds, physical plant, or a closely related field is required, including at least three years in a supervisory or management role.
  • Experience leading complex, multi-trade facilities operations, preferably with responsibility for supervisors and/or multiple operational units, is required.
  • Detailed knowledge of building systems, maintenance practices, preventive and predictive maintenance, repair methods, grounds, and facilities operations is required.
  • Ability to prioritize competing operational demands based on safety, urgency, accessibility, weather, mission impact, customer needs, risk, cost, and available resources is required.
  • Experience using Computerized Maintenance Management Systems (CMMS) or comparable facilities work-order technology is required.
  • Detailed knowledge of workplace safety requirements and regulatory practices applicable to facilities operations is required.
  • Ability to interpret technical information, plans, specifications, equipment documentation, maintenance requirements, and applicable codes is required.
  • Ability to lead employees, establish expectations, manage performance, resolve workplace issues, and develop staff is required.
  • Ability to communicate effectively with a wide variety of internal and external stakeholders is required.
  • Ability to respond effectively to emergencies, severe weather, service disruptions, and other time-sensitive operational conditions is required.
  • Experience developing or implementing maintenance strategies, emergency-response plans, operational work plans, or comparable facilities programs is required.
  • A valid Wisconsin driver's license, or another valid operator's permit recognized by the Wisconsin Department of Transportation, and ability to meet or exceed the minimum requirements for driving on state business are required.

Responsibilities

  • Provide enterprise-wide leadership, direction, coordination, and accountability for trades, grounds, and facilities operations supporting approximately 9.1 million gross square feet across the Kenwood Campus and satellite locations; establish priorities, service standards, resources, and accountability for safe, reliable, efficient, accessible, and sustainable operations.
  • Direct multiple trade and operational units, including electrical, plumbing, HVAC/mechanical, carpentry/building repair, painting, locksmith, preventive maintenance, grounds, landscape, and related services; lead supervisors, lead workers, and technical staff with clear expectations for readiness, productivity, workmanship, and customer service.
  • Establish operational priorities based on life safety, regulatory and accessibility requirements, asset condition and criticality, mission impact, customer needs, weather, institutional priorities, and available resources; oversee service requests and escalations, resolving competing and high-impact facilities concerns with campus stakeholders.
  • Exercise delegated authority for staffing, assignments, performance management, training, employee development, and labor-management matters; develop workforce, succession, organizational, and resource plans responsive to changing campus needs, workload, seasonal demands, technology, and specialized skills.
  • Ensure appropriate operational coverage during routine operations, events, severe weather, emergencies, and periods of heightened campus activity; establish standards for safety, accountability, professionalism, inclusion, teamwork, customer service, and continuous improvement, and represent Facility Services in institutional planning, committees, and emergency-management activities.
  • Lead maintenance planning and work management to maximize safety, reliability, useful life, and operational performance; develop annual, seasonal, and long-range plans and prioritize work based on asset criticality, condition, risk, regulatory requirements, mission impact, and life-cycle considerations.
  • Direct preventive, predictive, corrective, deferred, and emergency maintenance and ensure effective CMMS/work-order processes; establish standards for workmanship, maintenance procedures, documentation, equipment history, critical spares, and technical operating information.
  • Monitor backlog, preventive-maintenance compliance, response times, labor utilization, recurring failures, and other performance indicators to improve reliability and resource allocation; identify single-point-of-failure, supply-chain, and extended-lead-time risks and develop mitigation strategies.
  • Coordinate planned shutdowns, outages, and facilities-side response to utility and infrastructure interruptions, working with utility, plant, and other responsible units to maintain continuity of critical building services and minimize operational impacts.
  • Support facility-condition assessments, repair-versus-replace and renewal decisions, and life-cycle recommendations; ensure new and renovated facilities and equipment are incorporated into asset records, warranties, maintenance programs, and operating procedures.
  • Lead year-round grounds, landscape, snow and ice management, and campus exterior operations, establishing service standards for grounds and exterior spaces.
  • Develop and maintain comprehensive snow and ice operations addressing accessible pedestrian and emergency routes, entrances, parking, transportation routes, and other critical areas.
  • Establish readiness procedures for weather monitoring, staffing, equipment, materials, communications, escalation, and contractors, and coordinate staff response to snow, ice, flooding, severe weather, and other events affecting campus operations.
  • Oversee maintenance of sidewalks, pavement, drainage, stormwater infrastructure, site furnishings, exterior lighting interfaces, signage, and related campus exterior assets.
  • Develop seasonal operating plans and evaluate staffing, equipment, contractor performance, and resource needs to ensure effective and reliable service delivery.
  • Lead safety, accessibility, emergency response, and regulatory compliance within assigned operations, ensuring adherence to applicable building, trades, fire, and safety codes.
  • Establish safe work practices and coordinate with Environmental Health and Safety on inspections, training, incident investigations, corrective actions, compliance programs, and required licenses, certifications, and qualifications.
  • Direct facilities response to severe weather, flooding, fire/life-safety incidents, equipment failures, utility interruptions, building failures, and other critical events.
  • Establish emergency-response, escalation, staffing, and contingency procedures and support University emergency management, business continuity, and disaster recovery.
  • Integrate accessibility and operational resilience into maintenance, operations, emergency response, and project decisions, including identification of critical assets, vulnerabilities, and recovery priorities and provision of temporary accommodations when needed.
  • Provide operational and trades leadership for renovation, renewal, deferred maintenance, small-project, and capital activities, collaborating with planning, project management, engineering, architecture, and Facility Services units on scopes, schedules, budgets, phasing, and operational requirements.
  • Provide technical expertise throughout planning, design review, construction, commissioning, and turnover, emphasizing maintainability, code compliance, accessibility, energy performance, safety, and life-cycle cost.
  • Determine appropriate use of internal labor and contractors and oversee contractor and vendor performance, safety, quality, schedules, service levels, compliance, deliverables, documentation, renewals, and corrective actions.
  • Coordinate shutdowns, building access, temporary services, commissioning, closeout, warranty review, training, and operational transitions; ensure completed projects are incorporated into asset records, maintenance programs, preventive-maintenance schedules, and operating procedures.
  • Manage elevator service contracts and related projects through the service vendor.
  • Manage financial, material, equipment, fleet, and other resources in alignment with operational priorities, safety, reliability, accessibility, and service quality.
  • Develop and monitor operating budgets, forecast resource needs, review expenditures, and exercise delegated financial authority.
  • Coordinate procurement of parts, materials, tools, equipment, services, contractors, emergency supplies, and seasonal materials; establish inventory and critical-spares levels based on operational risk, lead times, and consequences of failure.
  • Oversee life-cycle planning for vehicles, grounds and snow equipment, tools, and specialized maintenance equipment, including repair-versus-replace and life-cycle cost decisions.
  • Support multi-year operating, deferred-maintenance, capital-renewal, fleet, and equipment-replacement planning while identifying opportunities to improve resource utilization and control costs.
  • Use performance information, stakeholder feedback, and emerging technology to improve facilities service delivery and operational effectiveness.
  • Establish and monitor measures for work completion, preventive maintenance, backlog, response time, productivity, safety, customer satisfaction, reliability, grounds service, and snow response; analyze CMMS, asset, budget, staffing, safety, and service data to identify trends and inform decisions.
  • Review staffing models, work processes, service levels, equipment utilization, contractor performance, and resource allocation; recommend and implement improvements in processes, technology, workforce utilization, and service delivery.
  • Evaluate facilities technologies, including CMMS capabilities, asset data, remote monitoring, analytics, automation, and predictive maintenance tools; conduct post-event reviews following emergencies, severe weather, outages, and major projects and implement corrective actions.
  • Build productive relationships across University units and with faculty, researchers, staff, students, contractors, vendors, and regulatory agencies; communicate operational priorities, planned work, outages, emergencies, construction impacts, and service interruptions clearly and promptly while maintaining effective knowledge-transfer practices and accessible documentation.
  • Provide operational oversight for specialized building systems and components requiring technical expertise, licensing, certification, or coordinated service, including building automation and controls, fire/life-safety systems, specialized equipment, and related infrastructure.
  • Oversee elevator and vertical-transportation services, including maintenance, inspections, testing, repairs, modernization, outages, and emergency response; coordinate alternative accessibility measures when service is unavailable.
  • Coordinate key, lock, door, hardware, automatic-door, and building-access functions with Public Safety and other campus partners, including applicable physical-security interfaces.
  • Coordinate maintenance and renewal of building-envelope components, including roofs, masonry, windows, flashing, sealants, doors, and exterior walls; ensure water intrusion, moisture, weatherproofing, deterioration, and indoor environmental concerns are identified, prioritized, documented, and addressed.
  • Coordinate building-level infrastructure issues with central utility or plant operations when responsibilities cross organizational boundaries and ensure critical equipment and system documentation, operating procedures, warranties, and maintenance histories are maintained in applicable University systems.
  • Support University energy, sustainability, resilience, and resource-conservation objectives through facilities operations, maintenance, and asset decisions.
  • Coordinate with energy-management and sustainability partners to develop and implement strategies that improve energy and resource performance.
  • Incorporate energy efficiency, sustainability, resilience, maintainability, and life-cycle cost into maintenance, equipment replacement, controls, projects, and long-range asset planning.
  • Support optimization of HVAC, building automation, lighting, water, and other systems within scope, including commissioning and operational improvements.
  • Identify conditions contributing to excessive energy or water consumption and recommend corrective actions and improvements to building performance.

Desired Qualifications

  • A bachelor's degree in facilities management, construction management, engineering technology, landscape/grounds management, business administration, or a related field is preferred.
  • Experience managing grounds operations and comprehensive snow and ice management in a northern climate is preferred.
  • Experience in a large university, R1 research institution, healthcare, industrial, governmental, or similarly complex environment is preferred.
  • Experience supporting research laboratories and facilities, clinical environments, residence halls, or other high-reliability operations is preferred.
  • Experience with elevator/vertical-transportation services, contracts, and regulatory requirements is preferred.
  • Experience with building automation, HVAC controls, electrical distribution, plumbing, hydronic systems, fire/life-safety systems, and complex building infrastructure is preferred.
  • Experience with campus accessibility, physical access, and building-security interfaces is preferred.
  • Experience with building-envelope maintenance, water intrusion, moisture management, and indoor environmental conditions is preferred.
  • Experience with energy management, building performance, sustainability, commissioning, or retro commissioning is preferred.
  • Experience with asset management, facility-condition assessment, preventive/predictive maintenance, and life-cycle planning is preferred.
  • Experience developing and managing operating budgets, deferred-maintenance programs, and capital-renewal plans is preferred.
  • Experience with construction project management, including procurement, coordination, and administration, is preferred.
  • Experience managing facilities fleet, grounds equipment, snow-removal equipment, or specialized operational equipment is preferred.
  • Experience working within a unionized skilled-trades environment is preferred.
  • Journeyman-level experience or appropriate trade certification in one or more major building trades is preferred.
  • Knowledge of applicable building codes, NFPA standards, OSHA requirements, accessibility requirements, environmental regulations, and University/state requirements is preferred.
  • EPA Refrigerant Handling Certification or other trade-specific licenses or certifications appropriate to assigned facilities is preferred.

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