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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counseling Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeFredericksburg, VA, USAIn-person

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore better processes and improve patient and client experiences.
  • A high school diploma or GED is required.
  • CRCR (Certified Revenue Cycle Representative) certification is required within 6 months of hire; the company pays for it.

Responsibilities

  • Assess and collect patient liabilities, including copayments, deductibles, coinsurance, and balances after financial assistance, using patient insurance and financial information to determine liability.
  • Communicate face to face with patients during their stay to collect estimated patient liability.
  • Work assigned patient access, insurance eligibility, and follow-up reports.
  • Facilitate daily in-house call reviews with the necessary parties to validate that patients have a valid payor source and authorization on the account for the current stay.
  • Complete preregistration and registration tasks, including registering patients at or before the date of service and attempting to collect their financial liability.
  • Monitor missed collection opportunities for process improvements and follow-up, making at least three daily attempts to visit a patient's room when the patient was preoccupied during previous attempts.
  • Note all accounts with patient liability daily.
  • Make follow-up phone calls to patients unable to pay while in-house.
  • Send post-discharge letters to patients detailing estimated liability and payment options.
  • Help patients sign applicable consent-to-treat, observation, Important Message from Medicare, and other registration-related forms.
  • Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
  • Run a daily census to determine patients with potential eligibility.
  • Assist with collecting and organizing outpatient orders for future and current dates of service using queues in revenue cycle systems.
  • Perform benefit education and validation, including face-to-face review of inpatient benefits, authorization, and collection of inpatient, observation, and outpatient-in-a-bed liability.
  • Verify and calculate patient liabilities accurately, including previous balances, and collect patient payments.
  • Perform assigned duties in accordance with organizational policies, processes, mission, and regulatory compliance requirements.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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