Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
Job Overview
The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.
Minimum Requirements
High School diploma or equivalent required.
Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or receptionist- preferred.
Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Compensation
$25.00 - $29.38 hourlyCompensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
AltaMed Health Services provides health care, fitness, and wellness services to underserved communities in Southern California. It runs clinics and programs delivered by qualified health care professionals to improve access to care. The organization is accredited by the Joint Commission, and it blends medical services with preventive care and wellness resources in a community-focused model. Its goal is to expand access to quality health care and improve health outcomes for Southern California communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, CA
Founded
1986
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Los Angeles election authorities ready to respond to ICE. Phone line enabled to report voter intimidation; more than one million people have already cast ballots in the county. 31 Oct 2026, 04:15 AM EDT Given any possibility of incidents and the presence of immigration agents near any polling place in Los Angeles County, civil authorities, community organizations and Election Registrar supervisors will be on alert to intervene and, if necessary, request coordinated help from police departments. "We are working with police and sheriff's departments so they respond to incidents," said Mónica Flores, the official registrar, in front of the AltaMed facilities in Huntington Park. "We will not have officers present at all voting centers because it is against the law to have uniformed officers, because that can also be seen as [voter] intimidation." Election Registrar authorities will have a direct line that community organizations can use to report the likely presence of ICE agents. The number is (888) 338-8683. They will also have individuals who will act as mediators to reduce any tension that may arise. During the presentation of the 'My Vote. My Health' initiative, launched in 2018, officials from AltaMed, the largest nonprofit community health center network in the United States, and its community partners urged eligible voters in southeast Los Angeles to vote early, highlighting the relationship between civic participation, health care and community well-being. "During the June primary elections, through AltaMed we were able to contact nearly 170,000 voters," reported Lizette Escobedo, vice president of government relations and civic engagement for the health network. Likewise, thanks to a collaboration with the Los Angeles County Registrar's Office, voting options were made available at 14 AltaMed centers in Los Angeles County, as well as at locations in Orange County. At the county level in Los Angeles, 429 official ballot drop boxes and 646 voting centers were set up; the centers open their doors on October 31. Dean Logan, who oversees the Los Angeles County Registrar-Recorder/County Clerk's Office, said he felt "very encouraged" by voter turnout in these elections so far. "As of yesterday (Thursday), we have recorded more than one million voters who have already cast their ballots in Los Angeles County," he reported. "Almost one million did so by mail, and another 54,000 voted in person at voting centers that began opening last week." Logan said this is a good sign and added: "The trend is slightly higher than what was observed four years ago during the gubernatorial elections, and we still have four days ahead of us, with many more voting centers opening this weekend." He expressed that everything indicates voters are committed and intend to participate in these elections in southeast Los Angeles, an area where they have always sought to establish collaborations, since it has traditionally been underrepresented in voter turnout. In fact, Logan cast his vote at the mobile polling place set up at the AltaMed facilities. SELA decides. Dr. Wilma Franco, executive director of the South East Los Angeles (SELA Decides) initiative, a regional nonpartisan civic participation initiative in which AltaMed, COFEM, New Start Housing, the Pat Brown Institute at Cal State LA and CalMatters collaborate, noted that its goal is to ensure communities have the information, resources and opportunities needed to participate in the decisions that affect their lives. Just a few days before November 3, her message is clear: "If you are eligible to vote, we need you to exercise that right. We are aware that we are going through difficult times in our communities. Families face fear and uncertainty, but we have also witnessed the strength of our people when they have needed support." Francisco Moreno, executive director of the Council of Mexican Federations in North America (COFEM), emphasized the need to offer reliable, multilingual information, always maintaining sensitivity to concerns related to immigration status, language, work schedules, transportation and the voting process. "Our vote is our voice. Our health is our priority and our participation is our power," he said. "Through initiatives like 'My Vote. My Health,' with SELA, we have the opportunity to reach our people directly in our neighborhoods, in our community organizations and, especially, in trusted places like AltaMed clinics." That trust led Rafael Martínez, 89, to cast his vote with assistance from Abilene Ayala. "Let's get to it - there's no time to waste!" the man said with a positive attitude. That popular Mexican expression Rafael used means to do something cheerfully, without delay and without wasting time. The raids and people's health. During a press conference, Dr. Regina Inchizu explained the connection between public policies and patients' health, noting how ICE raids and the fear associated with them affected attendance at clinics in Huntington Park. "As a doctor, I witness the devastating effects of bad policies. It is our responsibility, in the health sector, to protect our patients not only inside the clinic but also outside it; that is why it is essential that we vote and advocate for what we are witnessing," she said. "I remember the first day the ICE raids happened here in Huntington Park. It was something terrible." She mentioned that the AltaMed clinic in Huntington Park is usually full of patients, but suddenly it fell into an unsettling silence. Patients were not coming to their scheduled appointments out of fear of what was happening in the community. "We kept getting notices: 'There are ICE raids here,' 'they are happening over there'... and no one came to the clinic." Doctors began calling their patients to find out if they were okay or if they wanted to reschedule their appointments to care for patients with diabetes, high blood pressure, anxiety, depression and other ailments, she recounted. "There were patients we could not reach, and we did not know what happened to them. Others told us they felt very afraid because of the ICE raids; that is why they did not come to their appointment that day," Dr. Inchizu recalled.
The L.A. Trust to celebrate Student Health at annual Salute to Student Health gala. The Los Angeles Trust for Children's Health Oct 05, 2026, 04:00 ET Event will honor AltaMed President and CEO Cástulo de la Rocha and L.A. TACO journalist Memo Torres LOS ANGELES, Oct. 5, 2026 /PRNewswire-PRWeb/ - The Los Angeles Trust for Children's Health (The L.A. Trust) will host its sixth annual Salute to Student Health gala on Wednesday, October 7, from 5:30 to 8:30 p.m. at the Japanese American Cultural & Community Center in Little Tokyo. The evening will bring together leaders from healthcare, education, philanthropy and the Los Angeles community to celebrate the importance of student health and recognize two local leaders whose work has helped strengthen and amplify the communities they serve. This year's honorees are: Cástulo de la Rocha, President and CEO of AltaMed Health Services, who will receive the Visionary Award. De la Rocha has led AltaMed for decades, helping grow the organization from its roots as a community clinic in East Los Angeles into one of the nation's largest federally qualified health centers. His leadership has focused on expanding access to healthcare and improving health outcomes for underserved communities. Memo Torres, Journalist at L.A. TACO, will receive the Champion Award. Through his journalism and community engagement, Torres has built deep connections across Los Angeles and helped bring greater visibility to the experiences and issues affecting local communities. His work reflects the power of storytelling to connect people, foster understanding, and amplify community voices. "Salute to Student Health is an opportunity to celebrate the people and partnerships that help young people access the care and support they need to thrive," said Dr. Sarah Rodman, Executive Director of The L.A. Trust. "We are especially pleased to recognize Cástulo and Memo, whose work reflects the importance of community, access and giving people a voice." The evening will also center the voices of Wellness Youth Advocates (WYAs), student leaders who promote health and wellness among their peers at Los Angeles public schools. Students will share personal perspectives on resilience and wellness through a special video and live program, highlighting the importance of listening to young people and creating opportunities for them to lead. The event will feature cocktails, dinner and a Latin American-inspired culinary experience, along with a silent auction. The evening reflects The L.A. Trust's broader mission to bridge health and education to achieve student wellness. EVENT DETAILS Salute to Student Health 2026 Wednesday, October 7, 2026 5:30-8:30 p.m. Japanese American Cultural & Community Center Little Tokyo, Los Angeles Media Contact Mariam Jimenez, The Los Angeles Trust for Children's Health, 1 213.241.3511, [email protected], https://www.thelatrust.org/ SOURCE The Los Angeles Trust for Children's Health
AltaMed Health Services President and CEO Cástulo de la Rocha named to TIME's 2026 Latino Leaders list. Sep 16, 2026, 10:02 ET LOS ANGELES, Sept. 16, 2026 /PRNewswire/ - TIME named AltaMed Health Services President and CEO Cástulo de la Rocha to the 2026 TIME Latino Leaders list recognizing 13 U.S.-based trailblazers changing their industries and communities. The recognition reflects de la Rocha's nearly five decades of leadership at AltaMed and his commitment to expanding access to quality, culturally responsive health care for communities throughout Southern California. AltaMed began in 1969 as the East Los Angeles Barrio Free Clinic, created to address the health care needs of a largely Latino community that faced significant barriers to care. Today, AltaMed is one of the nation's largest community health organizations, demonstrating the impact that trusted, community-rooted institutions can have on health, opportunity, and the well-being of generations of families. "Being recognized by TIME is an incredible honor, but this recognition belongs to the generations of patients, employees, caregivers, community leaders, and families who have built AltaMed over the past 57 years," said Cástulo de la Rocha, president and CEO of AltaMed Health Services. "Our story shows what is possible when we invest in our communities and build institutions that understand, respect, and reflect the people they serve. I am proud of how far we have come, but our work is not finished. We will continue opening doors, creating opportunities, and ensuring the next generation has access to the care and resources they need to thrive." For nearly five decades, de la Rocha has helped advance AltaMed's mission through a model of care rooted in trust, cultural understanding, and representation. Under his leadership, AltaMed has expanded its reach while remaining focused on the communities and families it was created to serve. Over the past year, that commitment has remained especially important as AltaMed and its communities navigated wildfires, economic uncertainty, changes in the health care landscape, and growing concerns among immigrant families. Throughout these challenges, AltaMed remained focused on ensuring patients could continue accessing the care and services they need. TIME's Latino Leaders recognition highlights leaders whose work and influence are helping shape the future of the United States. De la Rocha's selection recognizes a career dedicated to advancing health care access and strengthening the communities AltaMed serves. The full list and related tributes appear in the September 28, 2026 issue of TIME, available on newsstands Friday, September 18.and now at ti.me/latinoleaders. About AltaMed AltaMed understands that when people receive care that considers their individual health needs and respects their cultural preferences, they grow healthy - and help their families do the same. Since 1969, we have delivered complete medical services to communities across Southern California. Our team of qualified multicultural and bilingual professionals - from these same communities - is focused on eliminating barriers to primary care services, senior care programs, and essential community services. According to 2025 data, AltaMed operates more than 60 accredited health centers and service facilities and remains committed and ready to help you grow healthy at any age. For more information, visit www.altamed.org. SOURCE AltaMed Health Services
LA Plaza de Cultura y Artes to honor Latino trailblazers at 15th-anniversary gala. September 10, 2026 Actor Belissa Escobedo, Senator María Elena Durazo and PepsiCo executive Lupe De La Cruz III will be recognized at LA Plaza's Quinceañera Gala. From left to right, actor Belissa Escobedo, California State Senator María Elena Durazo, and PepsiCo executive Lupe De La Cruz III. LOS ANGELES - (Thursday, September 10, 2026) - LA Plaza de Cultura y Artes will celebrate its 15th-anniversary with a Quinceañera Gala on Saturday, October 10, honoring three Mexican American leaders for their contributions to public service, entertainment, and corporate leadership. The gala will recognize actor Belissa Escobedo, PepsiCo Vice President of Government Affairs and Corporate Citizenship Lupe De La Cruz III, and California State Senator María Elena Durazo. The event will take place on LA Plaza's campus in downtown Los Angeles during Hispanic Heritage Month. "Our honorees exemplify the many ways Mexican Americans and Latinos enrich life in Los Angeles and beyond," said Tracy Serrano, interim CEO of LA Plaza de Cultura y Artes. "We are delighted to recognize their achievements as we celebrate this important milestone for LA Plaza." "Belissa Escobedo, Lupe De La Cruz III, and Senator Durazo, have elevated Latino voices across public service, entertainment and corporate leadership," said Gala Chair Blanca Aguirre. "Their accomplishments embody the leadership, representation, and commitment to community that LA Plaza seeks to celebrate." Escobedo is a Mexican American actor born and raised in East Los Angeles. She played Milagro in DC Comics' first Latino superhero movie, Blue Beetle, and Izzy in Hocus Pocus 2. She also starred in the Latino-led dramedy The Baker and the Beauty. Her additional credits include Ryan Murphy's series American Horror Stories; the Catherine Hardwicke-directed series Don't Look Deeper; and the films Sex Appeal and Sid Is Dead. She credits her success to the steadfast support of her mother, family, friends, and the Latino community. María Elena Durazo is a longtime labor and immigrant-rights leader who was born into a family of migrant farmworkers. She became involved in the Chicano Movement early in her life and has dedicated much of her career to the labor movement. She currently represents California's 26th Senate District. Receiving the Gloria Molina Champion Award is Lupe De La Cruz, who currently serves as PepsiCo's Vice President of Government Affairs and Corporate Citizenship. He leads public-policy and corporate-citizenship partnerships that strengthen the company's engagement with policymakers, community leaders, and Latino communities nationwide. He is a longtime supporter of Latino-led organizations and initiatives. The evening's Quinceañera theme, where they'll be honored, draws on the coming-of-age tradition celebrated by many Latino families and communities, marking LA Plaza's transition into its next chapter after 15 years of preserving and sharing the histories and contributions of Mexicans, Mexican Americans, and Latinos in Los Angeles. Guests at LA Plaza's Quinceañera Gala will enjoy a performance by Grammy-nominated band La Santa Cecilia, known for its distinctive blend of Latin music, rock, and world music. LA Plaza de Cultura y Artes' Quinceañera Gala is presented by AltaMed. First Citizens Bank is the exclusive reception sponsor. Additional sponsors include Bank of America, Corte de Honor Sponsor; Google and SoCalGas, Madrina de la Quinceañera Sponsors; Del Rio Family Foundation and PCI, Padrinos de la Quinceañera Sponsors; Los Angeles Community College District, Lupita Arriola, TELACU, Pepsi and Walmart, Familia de LA Plaza Sponsors; and AARP, Adventist Health White Memorial, Guernsey | Scheiner LLP, and Ramirez & Co., Inc., Círculo de la Comunidad Sponsors. For information on sponsorships and tickets, contact [email protected]. Images. Media contact. Veronica Diaz / [email protected] / 520-730-9331
Altamed Health Services Corporation - class action investigation. Ahdoot & Wolfson is investigating a possible class action lawsuit against Altamed Health Services, following reports of a large data breach. Recently, there was an alleged ransomware attack targeting Altamed Health Services. The alleged breach potentially exposed patient data. The incident has raised concerns about data security and prompted investigations into the impact on affected patients. * Compromised Data Volume: Pending investigation. * Patient Information: Possibly including names, social security numbers, addresses, payment information, and phone numbers. * Account Records: Service plans, payment histories, and account details. * Operational Documents: Internal communications and business records. * Potential Risks: Increased risk of identity theft and phishing attacks. If you have been a patient at Altamed Health Services, your private information may have been compromised in a recent data breach. Please fill out the form below and one of its attorneys promptly will contact you. Altamed Health Services Corporation (#467)