Associate Director, Talent Acquisition

About the Role

Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building world-class talent acquisition operations. This is a key role responsible for developing and executing regional hiring strategies, leading process optimization initiatives, fostering strong partnerships with internal and external stakeholders, and driving the success of a high-performing global recruitment team.

You'llwork in a dynamic, creative environment where innovation and collaboration are valued, and where building exceptional teams and streamlined processes directlyimpactour regional growth.

What You'll Own

• Develop Regional Strategy & Process Architecture– Create and executeglobaltalent acquisition strategies aligned with global goals. Design scalable recruitment workflows that enable efficient team operations.

• Build Strong Candidate Pipelines– Source talent proactively across North America. Develop deep market knowledge andestablishrepeatable sourcing frameworks that scale.

• Workday Platform Leadership– Own Workday Recruitingoptimization, data integrity, and team enablement documentation.

• Partner Strategically– Collaborate with business leaders to understand hiring needs andprovidetalent market insights. Be the trusted advisor on recruitment best practices.

• Lead & Develop Your Team– Coachand lead a team of 5 Global TA Specialists. Foster a culture of accountability, continuous improvement, and career growth. Provide clear expectations and regular feedback.

• Track & Optimize Performance– Monitor recruitment KPIs (time-to-fill, cost-per-hire, quality-of-hire). Use data-driven insights to improve effectiveness and inform strategy.

• Champion Employer Branding– Build Critical Mass's reputation as an employer of choice in the digital agency space

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What You Bring

• 5+ years of full-cycle recruitment experience, preferably in high-growth or digital agency environments

• 3+ years of experience leading and scaling recruitment teams across geographies

• Deep understanding of the NAM talent market, including sourcing channels, employment regulations (US & Canada), and cultural nuances

• Workday Recruitingexpertiserequiredprocess design, and reporting

• Proven process design and operational improvement mindset

• Strong stakeholder management skills and ability to influence at all organizational levels

• Excellent analytical, communication, and documentation skills

• Genuine passion for building teams, developing talent, and creating efficient processes

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What We Offer:

• Global maternity and parental leave

• Competitive benefits packages

• Vacation, compassionate leave, sick/personal days

• Access to online services for families and new parents

• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)

• 12 affinity groups

• Internal learning and development programs

• Enterprise-wide employee discounts