Customer Success Public Sector
Malt
Customer Success Public Sector
Malt
Freelancer marketplace linking businesses to talent
You will join Malt as a Customer Onboarding & Success Manager - Public Sector, based in Paris Manager Customer Success - Global, Public sector & SMB, you will work hand-in-hand and transversally with our Account Managers dedicated to the Public Sector.
Your main mission will be to ensure the smooth deployment and flawless execution of framework agreements (accords-cadres) and public tenders throughout their lifecycle. You will be the guarantor of compliance with public procedures and tracking commitments, acting as the primary operational point of contact for public beneficiaries and freelancers.
Onboarding & Pedagogy: Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions.
Public Tender Execution & Tracking: Anticipate the end of purchase orders or contracts, and provide proactive follow-ups to ensure business continuity and secure renewals (contract renewals, new market lots).
Public Administrative & Budgetary Management: Pilot operational processes specific to the public sector (management and compliance of quotes/purchase orders, tracking Legal Commitments (Engagements Juridiques), validating activity reports/CRA for non-autonomous clients), and monitor budget consumption.
Beneficiary Relations & Satisfaction: Act as the dedicated go-to person to centralize requests from public decision-makers and resolve operational incidents.
Contractual Expertise (SLAs & CCAG): Master the specificities of technical/administrative specifications (CCTP, CCAP, CCAG) and service level agreements (SLAs) unique to each framework agreement to align our internal ways of working.
Continuous Improvement: Identify operational pain points unique to public administrative processes and collaborate with Ops, Product, and Tech teams to automate and adapt our platform to public sector constraints.
Experience: A previous public sector experience is mandatory for this job ! Solid background in managing complex client relationships, onboarding large accounts, or operational contract management
Administrative Rigor: A keen sense of organization and familiarity with the inner workings of public administration (notions of public procurement, purchase orders, Chorus Pro, and budgetary validation workflows).
Solution-Oriented: Excellent interpersonal skills, diplomacy, and the ability to resolve disputes or complex situations with a variety of stakeholders (from Procurement Directors to technical Project Managers).
Tools & Data: Advanced proficiency in collaborative and analytical tools (Gsheet/Excel, Notion, Looker) and an appetite for AI applications.
Languages: Native/fluent level of French (essential for dealing with the French administration) and professional level of English (as internal processes and the Malt team are international).
First call with our Talent Acquisition team to better understand your background and aspirations (30-45 minutes).
Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).
Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.
Final interview with a C-level executive to discuss Maltās long-term vision.
Malt is a platform that connects businesses with freelancers and independent consultants to match talent with projects. It operates as a marketplace where clients can find and hire freelancers for various tasks, earning revenue through service fees. The product works by listing freelancer profiles and client projects across nine countries, enabling matches between needed skills and available talent; in 2022 Malt expanded with Comatch to offer independent management consultants and interim executives under Malt Strategy. Malt stands out with a large international pool of over 700,000 freelancers and 70,000 clients, plus the Malt Strategy offering and a diverse team of 44 nationalities. The goal is to redefine the world of work by helping people shape their careers and to remain a leading marketplace for freelance talent.
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