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Arco Educação

B2B K-12 education technology provider

Customer Success Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Completed higher education degree.
  • Intermediate Excel skills.
  • Experience working with B2B relationships.
  • Ability to manage multiple activities in parallel.
  • Ability to conduct negotiations transparently, firmly, and ethically.
  • Ability to communicate clearly, in a structured and effective manner.
  • Ability to prioritize activities using data.

Responsibilities

  • Act as the school's strategic partner and primary Arco contact for discussing vision, opportunities, and solutions.
  • Manage the full customer-retention lifecycle, ensuring satisfaction and results.
  • Conduct contract renewals and expansions independently.
  • Identify and develop new commercial opportunities, including cross-selling and upselling, based on each school's needs.
  • Support schools in adopting Arco solutions, focusing on generating value and strengthening relationships.
  • Maintain an integrated view of the customer's journey with Arco and monitor satisfaction with pedagogical solutions and service.
  • Serve as the final escalation point for critical relationship or service issues.
  • Collaborate with internal teams to align pedagogical, commercial, and operational workstreams.

About the Company

Arco Educação

B2B K-12 education technology provider

Arco Educação delivers a full pedagogical system to private K-12 schools in Brazil through a B2B subscription model. Its offering combines printed and digital textbooks, an online learning platform, and teacher training, all updated annually and designed to standardize a high-quality curriculum from early childhood through high school. The platform includes data analytics to track student performance and support personalized learning paths, helping partner schools improve outcomes while receiving a predictable revenue stream from long-term contracts per student. Arco originated from the Ari de Sá family’s education business and grew from SAS (Sistema Ari de Sá) into a public company that listed on Nasdaq in 2018, differentiating itself by integrating content, technology, and services in a scalable, data-driven education solution for Brazil’s private schools.

Company size
1,001-5,000
Company stage
IPO
Headquarters
São Paulo, Brazil
Founded
2004

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