Resident Account Supervisor

ABOUT REVANTAGE

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.

With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. The company’s footprint extends across North America, Europe and Asia Pacific.

Creating a culture that inspires impact and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry.

In addition to supporting Revantage, we also recruit for Blackstone Real Estate portfolio companies, giving you the unique opportunity to work within a network of best-in-class professionals across a broad real estate platform. 

India

With offices in Bengaluru and Gurugram, our teams in India deliver expertise, innovation and operational excellence that support thousands of assets across logistics, data centers, residential, commercial and hospitality.

Whether you’re building new capabilities, driving critical initiatives or strengthening partnerships, you’ll have the opportunity to truly Build What Matters.

ROLE SUMMARY

We are seeking a Resident Account Supervisor for a Blackstone Real Estate portfolio company and the largest owner, manager and developer of high-quality student housing communities in the United States. This role is based in Bengaluru, India and is hired through Revantage India.

The Resident Account Supervisor leads a Bengaluru-based team of Resident Account Specialists responsible for supporting the accuracy, collection and administration of applicant, resident and former-resident accounts across an assigned portfolio. Working closely with US-based leadership and property Operations teams, the Supervisor is accountable for the quality and timeliness of the team’s work, effective management of delinquency and resident-account exceptions, and delivery of strong service to property teams, residents and other stakeholders.

The Resident Account Supervisor serves as the primary day-to-day point of accountability for the offshore team, including workload management, escalation support, productivity monitoring, training and process execution. The role maintains strong knowledge of resident account policies, lease requirements, collections processes and applicable operating procedures, and helps drive consistent, scalable practices across the portfolio.

Primary Role

• Lead the day-to-day execution of resident account activities across the assigned portfolio, ensuring accurate and timely processing of receivables, payments, refunds, credits, collections activity and related account transactions.
• Lead and develop the Bengaluru-based Resident Account Specialist team, establishing clear performance expectations, allocating workload, providing coaching and training, and ensuring consistent execution of established processes.
• Monitor team productivity, service levels and key operating metrics, including account reconciliations, collections activity, delinquency, refunds, unresolved exceptions and other measures of execution quality and timeliness.
• Provide escalation guidance and support to Resident Account Specialists, property teams, residents, guarantors and other stakeholders, helping resolve complex account issues in a timely and service-oriented manner.
• Oversee collection and delinquency processes for the assigned portfolio, including payment arrangements, required notices, third-party collection activity and coordination of eviction-related account support in accordance with established procedures.
• Oversee daily and recurring account reconciliation processes, ensuring payments, returns, refunds, charges and other resident-account transactions are complete, accurate and appropriately supported.
• Review and support execution of Statement of Deposit Account (SODA) and move-out account processes, ensuring refunds, charges and final balances are handled accurately and within applicable deadlines.
• Maintain strong working knowledge of ACC lease requirements, resident account policies and applicable state and local requirements affecting payment timing, late fees, refunds, collections and eviction-related processes.
• Partner closely with US-based Operations and Finance leadership on portfolio performance, delinquency trends, escalated resident-account matters and other issues requiring coordinated resolution.
• Maintain and improve team procedures, training materials and process documentation, ensuring the offshore team follows consistent practices across assigned properties.
• Identify opportunities to improve resident account workflows, collections effectiveness, system utilization and team productivity, and support systems enhancements, testing and deployments.
• Collaborate with Collections, Resident Management Systems, Accounting and other internal teams to support account integrity, resolve recurring issues and perform targeted account audits or reviews.
• Manage a limited portfolio of resident accounts directly as needed to maintain familiarity with processes, provide coverage and support team execution.
• Partner with US-based leadership and Revantage India on staffing, hiring, performance management and team development to ensure appropriate capacity and capability.
• Work from the Bengaluru office under the hybrid working model, with working hours aligned to provide meaningful daily overlap with US business hours; flexibility is expected during Turn, month-end, peak collections periods and other high-volume operating cycles.
• Perform other projects and responsibilities as assigned

QUALIFICATIONS & SKILLS

• Bachelor’s degree in business, accounting, finance, commerce or a related field is preferred; equivalent relevant experience may be considered.
• Four or more years of experience in accounts receivable, collections, resident accounting, property operations or another related transactional finance or customer-account role.
• Prior experience supervising, coaching or providing day-to-day direction to a team is strongly preferred.
• Strong understanding of accounts receivable and collections processes, including payment application, account reconciliation, delinquency management, refunds and exception resolution.
• Experience working in a high-volume, multi-property, shared-services or centralized operations environment is preferred.
• Experience using property management, resident accounting or financial systems is required; experience with MRI or similar property-management platforms is preferred.
• Strong analytical and problem-solving skills, with the ability to review account activity, identify exceptions and resolve or escalate issues appropriately.
• Working knowledge of internal controls, approval requirements and documentation standards applicable to resident-account and receivables processes.
• Strong organizational and time-management skills, with the ability to manage multiple properties, team deliverables and competing deadlines.
• Strong written and verbal communication skills in business English, with the ability to work effectively with US-based property teams, residents, guarantors and internal stakeholders across time zones.
• Demonstrated customer-service orientation while maintaining appropriate account, collection and policy discipline.
• Proficiency in Microsoft Excel, Outlook and other standard Microsoft Office applications.
• Experience in student housing, multifamily housing, property management or another high-volume residential environment is preferred.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]