Family Services Supervisor

Job Description

This position supervises staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by Local Departments of Social Services. Employee will supervise, train, lead, and develop staff and monitor case management services. Supervises Family Services Specialists, assistants and others; sets and enforces objectives for quality and quantity of work performed by unit; evaluates family services programs and budgets; applies appropriate human resource practices in the supervision of staff; establishes and maintains good working relationships with others; recommends policy changes based on evaluation of program effectiveness; deals with difficult and/or dangerous cases; interprets programs for other agencies and the public; and participates in community planning and development of new resources, jobs and community work sites. On-call, after hours backup coverage required. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance. 

Program areas include CSA, Foster Care, Adoption, Adult Protective Services, Child Protective Services, Adult Services, and Childcare.

Responsibilities include but are not limited to: 

Provide direct supervision to Family Services Specialists unit. Identify families that will benefit from agency support in order to maintain children in their own homes or with relative/kin in their own communities. Ensure staff are identifying safety and risk concerns and reducing the reoccurrence of child maltreatment. Provide oversight to Court ordered work. Meet regularly with staff to review case progress and service implementation. Collaborate with unit supervisors and agency leadership participating fully in the overall management of the agency. 

Close cases timely and assure Family Service Specialists have followed all mandated and best practice guidance to ensure child safety. As needed, perform casework functions for high profile or conflict of interest cases from other localities as requested by the agency Director.

Set and enforce objectives for quality and quantity of work performed by the unit. 

 Review data and determine needs of the unit based on outcomes. Provide statistical data based on reviewed reports. Administer training to new staff in program areas as well as agency operations. Monitor and evaluate progress completing monthly coaching notes and hands-on learning as needed. Manage staff training and recommend additional training based on individual development of the employee. 

Complete semi-annual reviews of staff performance; create goals to improve staff performance and growth within the agency. Attend regularly scheduled meetings as well as participate in Family Partnership Meetings. Provide training and education to community partners regarding child protective services. Evaluate social services programs and budgets associated with the child protective service program.

Apply appropriate human resource practices in the supervision of staff. 

Establish and maintain working relationships with various community partners such as law enforcement, Court personnel, school staff, etc. Provide sound judgement to staff during high stress cases to ensure proper policy and procedures are followed according to agency and state policy. Communicate effectively both orally and in writing. Maintain working knowledge of all service related programs as to aid in daily operations of the unit and on call situations. 

Provide back-up supervision for all on call workers in the Services Unit on a regular basis. 

All other duties assigned.

Minimum Qualifications

Minimum of a Bachelor’s degree in a Human Services field or minimum of a Bachelor’s degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups, and communities.

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

This position reports to the agency’s Director.

Preferred Qualifications

Considerable experience in assigned program areas/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Experience in Foster Care/Adoption; CPS/Adult Services; and CSA

Possession of a BSW or MSW degree 

Social work supervision experience and work experience in a Local Department of Social Services (LDSS) in Virginia as a Social Worker or Family Services Worker are all preferred.

Special Requirements: 

Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and pre-employment drug/alcohol screens. The investigation will include fingerprint checks (State Police, FBI), local agency checks, employment verification and reference checks, verification of education and/or credit checks (relevant to employment), and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Consideration for an interview is based solely on the information within the application/resume. Please provide all relevant job experiences as it relates to the position you are applying for. 

Minimum Salary: $80,000.00

Maximum Salary: Commiserate With Experience