ABOUT THE ROLE:
We are seeking an experienced Senior Account Supervisor to support and lead clients with corporate assignments. You will collaborate within the team, provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understanding of your accounts – their business, products, markets, and industry influencers.
The Senior Account Supervisor will work closely with senior-level team members to implement reputation management programs for Zeno clients across the U.S. In addition, the role will include new business proposal development and presentations, as well as the opportunity to contribute to the intellectual capital for the firm. You will be responsible for managing the overall quality of projects and accounts, as well as adherence to budgets. You will work as part of a team on a variety of accounts, in industry sectors such as consumer, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.
You will succeed at Zeno if you are confident, resourceful, tenacious, have an understanding of traditional and non-traditional PR tactics and the media landscape, and drive great results for clients while building strong relationships with your clients and your team.
RESPONSIBILITIES:
- Execute media relations strategy and conduct outreach for programs/projects.
- Identify new growth opportunities based on insights into the company, client, industry and economy.
- Lead the client service function for program planning, problem solving and strategic counsel.
- Maintain financial responsibility for accounts including forecasting and account profitability.
- Provide strategic counsel and guidance to clients, as well as to colleagues in the Zeno network, to ensure success.
- Secure, maintain and grow the business.
- Serve as daily client contact acting as agency representative and addressing client issues thoughtfully and effectively.
- Understand key competitors and their business strategies.
- Understand key client industry issues relating to products, product categories, technologies, primary and potential competition and general issues facing the industry.
- Work across geographics and help shape direction and focus of practice.
QUALIFICATIONS:
- Must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof or vaccination before start date. Candidates may request an accommodation due to a disability or sincerely held religious belief or an exception required under applicable law.
- 6-8 years of experience in PR; agency experience preferred.
- Bachelor’s degree.
- Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines.
- Exceptional writing skills across a wide variety of client deliverables – including communications plans, pitches, bylined articles, blogs, etc.
- Experience developing strategic plans and high-level deliverables that are client-ready and thoughtful.
- Experience in retail, professional services, tech, health and financial services preferred.
- In-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media. Proven success in building relationships with members of the media and driving results for clients.
- Strong background in corporate communications and solid corporate media relations contacts.
- Strong presentation skills, with experience working directly with clients and actively participating in client meetings and new business presentations.
- Think strategically, creatively, and holistically about client programs, fearless in presenting a point of view in brainstorming.
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ABOUT US
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
ABOUT OUR BENEFITS
Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.
