Full-Time
Worldwide Business Operations Support Analyst
Confirmed live in the last 24 hours
Apple
10,001+ employees
Designs and sells consumer electronics and software
Senior, Expert
Austin, TX, USA
- 5–10 years in enterprise application production support with a solid grasp of business process operations and systems.
- Bachelor’s or Master’s degree in Engineering, Computer Science or a related field
- Superb communication skills to inform business partners on production issues and resolution strategies.
- Maintain a comprehensive systems downtime calendar.
- Collaborate with regional BPR and business teams to assess and communicate the impact of downtimes.
- Manage incidents impacting operations, customers, and stakeholders.
- Coordinate with Business, IS&T, BPR, and support teams to triage incidents, handle partner concerns, and ensure root-cause analysis and corrective actions are provided.
- Lead critical incident triage and coordinate timely resolutions.
- Act as the primary communication hub, organizing conference calls and sending global alerts as needed.
- Identify trends and root causes, working with IS&T to resolve long-term or persistent issues.
- Support regular performance reviews by providing management information on KPIs and SLAs.
- Ensure smooth transitions of new functionalities, collaborating with project teams and support teams on end-to-end reviews and support model definitions.
- Drive improvements in incident and crisis management processes.
- Identify automation opportunities to streamline routine tasks.
- Proven ability to improve application support processes across strategic, tactical, and operational levels.
- Experienced in setting up proactive monitoring and alerts to identify issues early and minimize business disruption.
- Expertise in critical incident management, business continuity, and root cause analysis for sustainable resolutions.
- Ability to serve a diverse customer base and handle advancing issues effectively.
- Track record of implementing continuous improvements and automating routine tasks.
- Strong conceptual understanding of multi-tiered, web-based information systems infrastructure.
- Demonstrable experience navigating, influencing, and negotiating across various organizational levels.
- Ability to communicate complex topics succinctly to diverse leadership audiences.
- Strong knowledge of Order-to-Cash and Plan-to-Manufacture processes and systems.
- Proficiency with SAP ECC 6, Business Intelligence, and AI/ML technologies.
- Familiarity with ServiceNow and IVR technology is a plus.
- PMI/PMP certification
- SAP ECC and S/4HANA certifications
- Familiarity with ITIL methodology
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Its products work together seamlessly, providing users with a cohesive experience across devices. Apple differentiates itself from competitors through its integrated approach, where it controls both hardware and software, ensuring high-quality performance and user satisfaction. The company's goal is to enhance customer loyalty and drive financial success through continuous innovation and a strong focus on user experience.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's sustainability efforts enhance its brand image among eco-conscious consumers.
- Expansion into the smart home market could increase Apple's market share.
- The Apple Store app launch in India targets a fast-growing smartphone market.
What critics are saying
- AI News Summary feature spreading misinformation could damage Apple's reputation.
- Delays in OLED MacBook Air plans may affect Apple's competitive edge.
- Transition of Apple Card partners could disrupt financial services and customer experience.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- The Apple Card offers unique financial incentives, enhancing customer loyalty.
- Apple's spatial computing innovations provide immersive experiences without physical controllers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan