IT Support Specialist

Job Description

We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts — gaining exposure to a diverse, international tech community.

Key Responsibilities

Technical Support

• Provide technical assistance to end-users via phone, email, chat, or in-person support.
• Troubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.
• Diagnose hardware, software, and network connectivity problems and ensure timely resolution.
• Escalate complex incidents to appropriate IT teams and follow up until closure.

System Administration

• Install, configure, maintain, and update operating systems, software applications, and end-user devices.
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms.
• Support onboarding and offboarding activities, including user setup and equipment provisioning.

Ticket Management

• Monitor and manage support requests through the company's helpdesk platform.
• Ensure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels.
• Maintain accurate documentation of troubleshooting activities and solutions.

IT Operations & Projects

• Collaborate with internal IT teams to resolve technical issues and improve support services.
• Participate in IT infrastructure and system implementation projects.
• Contribute to the continuous improvement of IT support processes and user experience.

User Training & Compliance

• Provide guidance and basic training to employees on the effective use of hardware, software, and IT services.
• Ensure compliance with internal IT policies, procedures, and quality standards.

• Promote IT security best practices and support data protection initiatives

Qualifications

Required Qualifications & Experience

• Experience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage.
• Good knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience supporting hardware devices such as PCs, laptops, printers, and peripherals.
• Familiarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center.
• Basic knowledge of IT security principles and data protection practices.
• Conversational English language skills.
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Technical Skills

• Windows OS Administration
• Active Directory User Management
• Microsoft 365 Administration
• Hardware & Software Troubleshooting
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Citrix Environment Support
• SCCM / Configuration Manager
• Ticketing & Service Desk Tools
• Endpoint Device Support

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a team.
• Good organizational and time-management skills.
• Customer-oriented mindset with a proactive approach to issue resolution.
• Ability to handle multiple priorities in a fast-paced environment.

• Preferred Qualifications

• IT-related degree or technical certification.
• ITIL Foundation certification is a plus.
• Previous experience in a corporate IT support environment is an advantage.

Additional Information

What We Offer

• 2 days/week Home Office
• Company laptop & mobile phone (+ optional extra monitor for home use)
• Cafeteria & private health insurance
• Stable, international corporate background
• Modern IT systems and transparent processes
• Easily accessible, modern Budapest office
• Supportive team environment
• Continuous development opportunities (language courses, trainings)
• Company events and team‑building activities

How to Apply

If this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.