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Full-Time

Customer Success Engineer

West Coast

Confirmed live in the last 24 hours

Qumulo

Qumulo

501-1,000 employees

Manages unstructured data at scale

Data & Analytics
Enterprise Software

Compensation Overview

$81k - $160kAnnually

+ Variable Incentive Compensation

Junior, Mid

Remote in USA

Ideal candidate should be located on the West Coast and in the Pacific Time zone.

Category
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Sales & Solution Engineering
Required Skills
Microsoft Azure
Python
Sales
Communications
Operating Systems
AWS
Terraform
Linux/Unix
Requirements
  • Excellent written and verbal communication skills
  • Strong problem-solving skills with a can-do attitude
  • Demonstrated working knowledge of major cloud platforms (AWS and Azure), including compute, storage, networking, and identity management services
  • Familiarity with cloud deployment processes and tools such as AWS CloudFormation, Terraform, or Azure Resource Manager templates
  • Experience with cloud monitoring and logging tools
  • Basic network troubleshooting skills and understanding of general network technologies
  • Familiarity with Linux & Windows operating systems
  • Familiarity with Windows Active Directory or LDAP
  • Understanding of file permissions and access control in cloud environments
  • 2-5 years experience in a customer-facing role including 1-3 years of troubleshooting cloud environments
  • Python Programming skills are a plus
  • Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus but not required
  • Excellent networking configuration experience with modern switch operating systems including experience with software-defined networking in cloud platforms
  • In-depth knowledge of storage solutions, including expertise in NAS and scale-out file systems
  • Proficiency in Linux command line scripting and Python programming for automation and analysis tasks
  • Advanced ability to analyze system logs and metrics to effectively diagnose and resolve complex issues
  • 5-10 years of experience working in a technical customer support including 3-7 years supporting cloud environments
  • Expert in packet capture analysis and network diagnostics
  • Ability to reproduce and perform root cause analysis on complex technical issues
  • Advanced scripting skills in both Linux command line and Python for developing tools and scripts to optimize support processes
  • Skilled at solving complex, cross-service issues using logs and metrics analysis
  • 10+ years of experience working in a senior technical customer support role including 7+ years troubleshooting cloud environments
Responsibilities
  • Work cross-functionally with our sales, product, and engineering teams to proactively manage each customer’s successful deployment in both on-premises and cloud environments
  • Proactively manage each customer’s business needs and environments
  • Troubleshoot issues with deployed Azure or AWS cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues
  • Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments
  • Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings
  • Collaborates with peers and mentors on complex issues
  • Consistently grow knowledge and expand skill sets in cloud technologies

Qumulo specializes in managing unstructured data, which includes information like text, video, and social media posts, at an exabyte scale. Their main product is a software solution that enables businesses to efficiently store, manage, and curate large volumes of data across various environments, including edge locations, core data centers, and cloud platforms. This flexibility allows clients from diverse industries such as healthcare, media, research, and government to handle the massive data generated by IoT devices and other sources. Qumulo differentiates itself from competitors through its subscription-based model, which provides clients with ongoing access to their software while ensuring a steady revenue stream for the company. Their goal is to simplify the management of unstructured data, making it easier for organizations to leverage their data effectively.

Company Stage

Series E

Total Funding

$347.3M

Headquarters

Seattle, Washington

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

-10%

2 year growth

-12%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent appointment of Douglas Gourlay as CEO and Brian McCloskey as Senior Vice President of North America Sales brings experienced leadership to drive growth and innovation.
  • Qumulo's collaboration with Intel and Arista Networks to advance IT infrastructure highlights its commitment to staying at the forefront of technology.
  • The launch of cloud-native solutions like ANQ Cold on Azure and the Cloud Native file system on AWS demonstrates Qumulo's ability to innovate and meet diverse customer needs.

What critics are saying

  • The rapid pace of technological advancements in data management could pressure Qumulo to continuously innovate to stay competitive.
  • Integration challenges with new cloud-native solutions and partnerships may pose operational risks.

What makes Qumulo unique

  • Qumulo specializes in managing unstructured data at an exabyte scale, a niche that sets it apart from competitors who may not handle such massive volumes.
  • Their software's ability to operate seamlessly across edge, core, and cloud environments offers unparalleled flexibility and scalability.
  • Qumulo's recognition as a leader in the Gartner Magic Quadrant and high Net Promoter Score (NPS) underscores its strong market presence and customer satisfaction.

Benefits

Healthcare plan paid 100% for employees

Flexible/unlimited paid time off

Transportation subsidy for office commuters

Cell phone service reimbursement

401(k) and Roth retirement planning with Fidelity

Stock option grants offered to all full-time employees

Parental leave (20 weeks for birthing mothers, 8 weeks for adoption or non-birthing parents)