Vice President
Professional Services
Posted on 10/18/2023
INACTIVE
Demandbase

501-1,000 employees

Provides B2B account intelligence for smarter marketing
Company Overview
Demandbase stands out as a leader in the B2B market by providing a comprehensive solution to the challenges of data and technology fragmentation, enabling marketing and sales teams to gain valuable insights and avoid ineffective prospecting. The company's unique approach of integrating Account Intelligence into every step of the buyer journey allows for early opportunity detection, intelligent engagement, and expedited deal closures. Additionally, their commitment to transparency fosters trust and collaboration between sales and marketing teams, a crucial factor for business scalability.
Data & Analytics

Company Stage

Series H

Total Funding

$318M

Founded

2005

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

-1%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Data Analysis
CategoriesNew
Sales & Account Management
Requirements
  • A minimum of 15 years of professional experience, with at least 7 years in a leadership role overseeing services solutions at companies building/selling complex software products
  • Proven track record of successfully leading and scaling a Professional Services organization in the B2B technology space
  • In-depth knowledge of B2B marketing, ABM, and related technologies
  • Exceptional project management skills, with the ability to manage multiple complex projects simultaneously
  • Strong interpersonal and communication skills, with the ability to effectively engage with C-level executives and cross-functional teams
  • Results-oriented mindset with a commitment to delivering value and driving customer success
  • Experience in building and maintaining customer relationships and fostering customer loyalty
  • Strategic thinker with the ability to innovate, develop and execute on a long-term vision for Professional Services
  • Analytical mindset with the ability to use data to inform decision-making and drive process improvements
  • Demonstrated ability to adapt in a fast-paced, dynamic environment and lead teams through change
Responsibilities
  • Owning all aspects of the Professional Services Department which is responsible for providing scoping, design, implementation, customization, configuration, quality assurance, strategic consulting, technical consulting and analytics services
  • Driving strategy, structure, management, and operations of the Professional Services organization in relation to client success and key business and financial metrics
  • Responsibility over the Professional Services P&L and its forecasting, including ensuring that revenues and net margins are met/protected or exceeded on a quarterly or annual basis
  • Evaluating and developing methods and procedures that meet or improve on good business practices, and ensuring collaboration to ensure consistency and scalability
  • Developing and implementing techniques the sales and services leaders can use to ensure that deliverables are on-time and within budget, while increasing efficiency and reducing issues
  • Driving sales efforts and increase attach rates by conducting presentations and supporting proposal and SOW development
  • Identifying, evaluating, and building out a worldwide network of service delivery partnerships to expand service delivery capabilities
  • Collaborate with sales, customer success, and product teams to ensure seamless coordination throughout the customer journey
  • Define and execute a strategic vision for the Professional Services department, aligning with the company's overall objectives and growth strategies
  • Provide strong leadership, mentorship, and guidance to the Professional Services team, fostering a culture of excellence, collaboration, and continuous improvement
  • Manage and optimize resource allocation, project timelines, and budgets to ensure successful project delivery and client satisfaction
  • Monitor and analyze key performance metrics related to project delivery, customer satisfaction, team bandwidth and margin, making data-driven decisions to enhance service quality and operational efficiency
  • Stay current with industry trends, emerging technologies, and competitive landscape to drive innovation and maintain Demandbase's position as a market leader