Field Service Technician

Overview

The Field Service Technician assumes a high level of responsibility.  Successful Field Service Technicians are fast learners, self-motivated and independent workers. They have the ability to work under pressure and the willingness to work in varying conditions. Field Service Technicians receive intensive training in troubleshooting, technical procedures, and safety.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Responsibilities include maintenance, troubleshooting, and repair of all types mechanical and hydraulic- and diesel-powered equipment. Skill-level requirements vary from basic troubleshooting and preventive maintenance to component replacement.
• Maintains, diagnoses and repairs a variety of equipment including diesel engines, transmissions, drive train components, winches, high pressure pumps, centrifugal pumps, air compressors, microprocessor controls, electro-mechanical equipment, hydraulic systems, pneumatic systems, gearboxes, PTO's, 12/24v electrical systems, equipment cabs and controls, chassis and suspension, A/C systems etc.
• Responsible for ensuring the duties of their position are performed in a safe, efficient and effective manner.
• Performs inspections required by company.
• Performs basic troubleshooting on electrical, mechanical, hydraulic and pneumatic systems.
• Installs and/or replace new or reconditioned repair parts.
• Tests equipment for proper operation.
• Ensures total customer service.
• Requires both shop and field work.
• Shift work, weekends and/or 24-hour call may be required.
• Commercial Driver’s License required.
• Operates lifting devices.
• Requires basic understanding of electrical, hydraulic, and pneumatic circuits/drawings/prints.
• Must complete proper paperwork as assigned.
• Performs other related duties as assigned.
• Requires basic working knowledge of equipment operation and associated operating systems
• Ability to use diagnostic equipment (i.e., Cat ET, CAT-SIS)
• Familiarization of electronic cables, connections and sensors.
• Preparing parts requisitions, timecards, part returns, accurate and complete service reports and other necessary reports and forms.
• Maintaining the service truck and equipment carried on the service truck.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required. 
• 3+ years of experience working on heavy equipment required.
• Valid driver’s license and a safe driving record, must also possess a valid "A/B" CDL license. 
• Must have a complete set of tools capable of working in and around heavy equipment.
• Knowledge of troubleshooting techniques and proper repair procedures is required.
• Must be able to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Organizational and time management skills required.
• Must have the ability to set and keep priorities and professionally handle the stress associated with dealing with a fast paced industry and deadlines.
• Must be a team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
• High degree of interpersonal skills with excellent written and oral communication skills is required.
• Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Working Conditions

• The physical environment requires the employee to work primarily outside in heat/cold, wet/humid, and dry/arid conditions.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Physical use of a broad variety of tools and machines in order to maintain, troubleshoot and repair equipment.
• Must be able to lift up to 75 lbs. unassisted.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.