Full-Time
Customer Success Engineer
Field Engineering
Posted on 8/19/2025
Torq
201-500 employees
Cloud-native, multi-tenant cybersecurity workflow automation platform
No salary listed
Madrid, Spain
In Person
 Sales & Account Management |
|---|
- 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
- 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
- Proven expertise in security, automation, scripting, and API integration.
- A passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.
- Ability to clearly articulate technical topics to a non-technical audience
- Exceptional analytical, conceptual, and problem-solving abilities.
- Interpersonal skills - ability to work with customers and translate it to proactive solutions
- Experience in designing and writing automation scripts (scripting - bash/python)
- Experience in reading APIs and security
- Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
- Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
- Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
- Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
- Deliver technical and industry thought leadership to our customer’s business and technical decision makers
- Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
- Maintain a deep understanding of the Torq solution and the product roadmap
- Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
- Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
- Triaging and Prioritizing reported customers Incidents
- Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.
Torq operates a cloud-native, multi-tenant hyperautomation platform for cybersecurity. It helps organizations build and deploy complex workflows that automate security operations and responses, emphasizing faster ROI than traditional SOAR tools. The platform connects to every app, system, and environment (cloud, on‑premise, and hybrid) and works with any CLI, platform, or scripting language, going beyond APIs. Key features include case management, collaboration, automated alert prioritization, triage, autonomous operations, and validation with red-teaming. Torq aims to provide visibility and control across all environments and processes, enabling proactive security gap detection and faster response times. Its goal is to simplify and speed up security workflows, delivering measurable improvements in execution speed and security posture for customers in sectors like finance and gaming.
Company Size
201-500
Company Stage
Series D
Total Funding
$330M
Headquarters
Denver, Colorado
Founded
2020
Simplify's Take
What believers are saying
- Torq raised $140M Series D at $1.2B valuation in January 2026.
- Torq's AI agents cut investigation time 90% for Fortune 500 clients.
- Torq added LEGO, Marriott, Prudential as enterprise customers in 2026.
What critics are saying
- Jit acquisition collapses over valuation disputes, delaying agentic roadmap.
- Swimlane erodes differentiation, causing 20-30% customer churn in 6-12 months.
- OpenAI's GPT-5 API commoditizes HyperSOC, slashing ROI in 3-9 months.
What makes Torq unique
- Torq's Agentic Builder automates AI workflows from natural language in minutes.
- Torq connects every app, CLI, and stack across hybrid environments unmatched.
- Torq's HyperSOC 2o pioneers multi-agent AI SOC with native MCP support.
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Benefits
Health Insurance
Life Insurance
Disability Insurance
Stock Options
401(k) Company Match
401(k) Retirement Plan
Professional Development Budget
Hybrid Work Options
Phone/Internet Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Cybersecurity unicorn Torq is in talks to acquire this AI startup for $50 million. Apr 7, 2026, 4:00 AM PT * Torq is a cybersecurity unicorn that calls itself the "Cursor of security operations." * It is in advanced talks to acquire Boston-based Jit, an automatic security assistant, for roughly $50 million. * Both companies declined to comment. Cybersecurity unicorn Torq, which refers to itself as the "Cursor of security operations," is in advanced talks to acquire Boston-based Jit, an automatic security assistant, for roughly $50 million, according to a person familiar with the matter. The deal would combine Torq's massive security command center with Jit's automated tools. By joining forces, the two companies hope to move toward "agentic security," in which smart AI agents act like independent web-based security guards, eliminating digital threats without ever needing human interaction. The acquisition has not yet been finalized, and terms could still change. Both companies declined to comment. Last month, Torq announced $140 million in new funding at a $1.2 billion valuation. Its investors include Evolution Equity Partners, Bessemer Venture Partners, Insight Partners, Notable Capital, Greenfield Partners, and Merlin Ventures. The talks come as cybersecurity companies race to incorporate AI agents into their platforms. Security teams are increasingly overwhelmed by the volume of alerts generated by modern systems, creating demand for tools that can reduce manual work and respond in real time. Both startups were founded in 2020 by veterans of the Israeli cyber scene. Headquartered in Boston, Jit was founded by David Melamed and Aviram Shmueli, and has raised nearly $50 million in venture funding from Boldstart Ventures, Insight Partners, and Tiger Global. Shai Horovitz, formerly chief revenue officer at Cybereason, joined as CEO in 2023. Torq was founded in 2020 by serial entrepreneurs Ofer Smadari, Leonid Belkind, and Eldad Livni, who previously founded Luminate Security, which was acquired by Symantec in 2019. The company has recently embraced the title "the Cursor of Security Operations" to describe its shift toward Agentic AI. Just as Cursor code uses AI to help developers write software faster, Torq uses autonomous AI agents to help security teams. Its customers include Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, and Inditex. The deal also follows Google's recent $32 billion blockbuster acquisition of cybersecurity company Wiz, marking the largest deal in the company's history and one of the biggest ever in cybersecurity.
Torq, an agentic security operations platform valued at $1.2 billion, has launched Agentic Builder, a tool that automates the creation of AI-driven security workflows using natural language commands. The platform enables security teams to design and deploy production-grade AI agents in minutes rather than months. Agentic Builder works by translating human intent into operational AI agents that handle security tasks autonomously. The system plans assignments, selects tools, generates custom agents, and validates results before deployment. It continuously monitors and adjusts agents in production. The announcement follows Torq's recent $140 million Series D funding round. The company now serves hundreds of multinational enterprises, with new customers including LEGO, Marriott and Prudential, alongside existing clients like PepsiCo, Siemens and Uber. Torq's AI agents currently manage millions of security tasks autonomously across Fortune 500 security operations centres.
Torq unveils Agentic Builder to automate security workflows from natural language intent. Security hyperautomation platform company Torq Ltd. today unveiled Agentic Builder, a new addition to its AI SOC platform that lets security teams describe what they want in plain language and then automatically plans, builds, tests and deploys production-ready security workflows and artificial intelligence agents. Agentic Builder is designed to allow security operation centers to shift the cognitive load of engineering security automation from humans to machines. Torq pitches the release as the "Cursor of security operations," in a reference to the popular code generation service. It claims Cursor-level capabilities that eliminate barriers to deliver production-grade agentic workflows. It also says AI agents manage unlimited alerts 24/7, integrate with every level of the enterprise stack, streamline investigation and respond at machine speed. Agentic Builder starts with a simple premise: Security professionals describe the outcome they want in natural language and the platform translates that intent into a structured, executable plan. The offering accounts for anticipated security events while incorporating semantic memory, business context, organizational policies and the appropriate tools required to carry out the task. The system's agentic AI engine controls the planning phase and draws on prior workflows to determine the optimal approach, including selecting the necessary integrations, defining parameters and guardrails, building the orchestration logic and ultimately generating custom Torq AI agents designed to execute the requested outcome. The process includes a comprehensive validation stage powered by Torq Socrates. The platform tests each agent against real-world data, walking through step-by-step actions and outputs while previewing results such as emails, case records and user interface elements. Doing so allows teams to refine behavior and ensure alignment with internal standards before deployment. Once deployed, the system continues to operate in a closed loop. Torq Socrates monitors agent performance in production and automatically adjusting workflows to improve resilience and efficiency, while adapting to changing conditions to ensure that security operations remain continuously optimized without manual intervention. "After successfully delivering AI capabilities that have freed SOC analysts from overwhelming alerts, false positives and fatigue, Torq now liberates SecOps engineers and architects from the manual tedium that delays value realization," said co-founder and Chief Executive Ofer Smadari. "It eliminates the historic tradeoff between speed and control by enabling teams to design and operationalize sophisticated AI-driven security workflows through specific intent. What once took months of engineering and endless maintenance can now be realized in minutes, with built-in validation, governance, and continuous learning." Torq will be demonstrating Agentic Builder at the RSAC conference in San Francisco March 23-26. The new Agentic Builder release comes after Torq raised $140 million in new funding on a $1.2 billion valuation in January. The Series D round was led by Merlin Ventures Ltd., with Evolution Equity Partners, Notable Capital LP, Bessemer Venture Partners, Insight Partners and Greenfield Partners also participating. Image: siliconangle/ideogram. A message from John Furrier, co-founder of SiliconANGLE: Support its mission to keep content open and free by engaging with theCUBE community. Join theCUBE's Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities. * 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more * 11.4k+ theCUBE alumni - Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network. About SiliconANGLE Media SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios - with flagship locations in Silicon Valley and the New York Stock Exchange - SiliconANGLE Media operates at the intersection of media, technology and AI. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Its new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.
Torq raises $140 million for agentic ai-powered cybersecurity platform. Torq raised $140 million in a Series D funding round to accelerate the adoption of its security operations center (SOC) platform for global enterprises and government agencies. The Torq AI SOC Platform uses artificial intelligence agents to manage security tasks, the company said in a Sunday (Jan. 11) press release. Torq's latest funding round brings its total funding to $332 million, lifts its valuation to $1.2 billion, and provides it with support from cybersecurity fund Merlin Ventures, which led the round and can provide access to commercial and public sector markets in the United States, according to the release. "We have achieved tremendous revenue growth, with Fortune 100 customers adopting our AI agents in their SOCs for everything from investigation to response," Torq CEO and co-founder Ofer Smadari said in the release. "Our partnership with Merlin Ventures is the definitive signal that Torq is now ready to scale this massive customer success into the high-stakes federal and public sector markets." The Torq AI SOC Platform detects and responds to security events at scale, according to the release. Its key features include AI agents that immediately triage low-fidelity alerts, allowing human analysts to focus on verified, high-impact threats, and a self-service agentic platform that enables customers to build their own agents with minimal effort, the release said. Merlin Ventures Managing Partner Shay Michel said in the release that Torq is redefining security operations by fusing automation and human judgment in a platform built for asymmetrical threats and real-world scale. "This is why Merlin is leading the investment," Michel said. "Our focus now is speed - accelerating go-to-market, expanding across commercial and government markets, and building the next global category leader in AI security operations." Torq raised $70 million in Series C funding in September 2024, saying it aimed to expand its AI-first cybersecurity hyperautomation solutions. PYMNTS reported in July that a new generation of agentic AI-powered cybersecurity tools is emerging and providing threat prevention platforms that don't wait for alerts but seek out weak points in code, configurations or behavior and take defensive action automatically. The PYMNTS Intelligence report "COOs Leverage Gen AI to Reduce Data Security Losses" found that 55% of chief operating officers use generative AI to improve data security.
Fueled by Massive Customer Adoption of AI Agents, Torq Scales the World’s First True AI SOC Platform and Accelerates Expansion into the U.S. Federal Market New York, NY, January 11,...