People & HRGeneralist Recruiting, Learning & Development
About the job
Requirements
Bachelor's degree or Master's degree in Human Resources, Business Administration, or a related field.
Six to eight years of overall human resources experience, including recruitment, onboarding, learning and development, or talent management.
At least two to three years of experience managing or leading a human resources team.
Proven experience in a multi-site, fast-growing, or international environment, such as retail, fast-moving consumer goods, distribution, or services.
Strong command of human resources software, including applicant tracking systems, human resources information systems, learning management systems, and Google Suite.
Full professional fluency in spoken and written English and French is mandatory.
Responsibilities
Lead recruitment operations, onboarding, training, and talent development across the Group's footprint and build and lead the Group's Talent function across Francophone and Anglophone Africa.
Drive the operational rollout and structuring of human resources initiatives, supervising the Talent Acquisition and Onboarding team and the Learning and Development and Talent Management team.
Manage a team of Recruiters and Human Resources Development Assistants based in Abidjan and Kampala.
Partner with Country Managers and functional leaders to anticipate key recruitment and capability needs.
Supervise and optimize recruitment operations for Operations and Support profiles across all countries to ensure fast, qualitative, and structured hiring processes.
Guide recruiters in sourcing strategies, talent pipeline building, and employer branding initiatives in collaboration with Communication.
Ensure daily optimization and team usage of the recruitment platform.
Drive and monitor the standardized Group onboarding framework, including welcome kits, probation-period tracking, 30-, 60-, and 90-day reviews, and culture integration.
Lead implementation of performance review cycles through the human resources information system, assist managers in tracking performance improvement plans, and conduct regular talent reviews.
Drive internal mobility, build talent pools, and plan succession in anticipation of Group expansion from 10 to 20 countries.
Collect training needs from country teams and Support departments and ensure execution of development plans.
Coordinate with the Operations Excellence team and Country Trainers to review, optimize, and track job-specific training paths for opticians, sales representatives, branch managers, and other roles.
Design and implement employee engagement initiatives, including eNPS surveys and action plans.
Manage, coach, and support Recruiters, Human Resources Development Assistants, and the Operations Excellence team in daily tasks; track key human resources metrics, including time to hire, retention, onboarding completion, training progress, training retention and impact, and eNPS scores.
Ensure seamless coordination and communication between Francophone and Anglophone team members.
Review, structure, and optimize human resources processes and workflows to prepare for scaling from 10 to 20 countries.
Contribute actively to the deployment of new human resources information technology tools.
Group Talent Acquisition & HR Development Manager
The HR Development & Talent Acquisition Manager - Group is responsible for leading recruitment operations, onboarding, training, and talent development across the Lapaire Group's footprint (currently 10 countries). The role is expected to build and lead the Group's Talent function across both Francophone and Anglophone Africa.
Reporting to the HR Director, he/she drives the operational rollout and structuring of HR initiatives, supervising the Talent Acquisition & Onboarding (Pillar 1) and L&D / Talent Management (Pillar 2) teams. He/She collaborates closely with the Operational Excellence team (L&D), Support Departments, and Country Managers. He/She manages a team of Recruiters and HR Development Assistants based in Abidjan and Kampala.
KEY RESPONSIBILITIES
Talent Acquisition & Onboarding (Pillar 1):
Partner with Country Managers and functional leaders to anticipate key recruitment and capability needs.
Supervise and optimize recruitment operations (Ops & Support profiles) across all countries to ensure fast, qualitative, and structured hiring processes.
Guide recruiters in sourcing strategies, talent pipeline building, and employer branding initiatives (in collaboration with Communication).
Ensure daily optimization and team usage of the recruitment platform (ATS).
Drive and monitor the standardized Group onboarding framework (welcome kits, probation period tracking, 30-60-90 day reviews, culture integration).
L&D, Performance & Talent Management (Pillar 2):
Lead the implementation of performance review cycles (via HRIS) and assist managers in tracking performance improvement plans (PIPs), conduct regular talent reviews.
Drive internal mobility, build talent pools & succession planning in anticipation of group expansion from 10 to 20 countries.
Collect training needs from country teams and Support departments, ensuring the execution of development plans.
Coordinate with Ops Excellence Team and Country Trainers to review, optimize, and track job-specific training paths (opticians, sales representatives, branch managers etc.).
Draw and implement employee engagement initiatives (eNPS surveys and action plans).
Team Management & Scaling:
Manage, coach, and support Recruiters, HR Development Assistants & Ops Excellence Team in their daily tasks, tracking key HR metrics (time-to-hire, retention, onboarding completion, training progresses, training retention & impact, E-NPS score) etc.
Ensure seamless coordination and communication between Francophone and Anglophone team members.
Review, structure and optimize HR processes and workflows to prepare the scaling from 10 to 20 countries.
Contribute actively to the deployment of new HR IT Tools.
MAIN REQUIREMENTS
Education:
Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Human Resources, Business Administration, or a related field.
Experience:
6 to 8 years of overall HR experience, with solid practice in Recruitment, Onboarding, and L&D / Talent Management.
At least 2 to 3 years of experience managing or leading an HR team.
Proven experience in a multi-site, fast-growing, or international environment (Retail, FMCG, Distribution, or Services).
Skills & Profile:
Proven leadership, coaching skills, and process-oriented mindset.
Excellent communication, listening, and interpersonal skills.
Structured, pragmatic, and comfortable in a fast-paced scale-up environment.
Strong command of HR software (ATS, HRIS, LMS) and Google Suite.
Languages:
Full professional fluency in English and French is MANDATORY (spoken and written) to interact seamlessly with regional teams.