Marketing Strategy and Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Marketing Strategy and Operations team is responsible for driving organizational effectiveness and leading transformational programs that enhance performance and impact across the organization. We enable high performance by creating scalable processes, fostering collaboration, and establishing the conditions needed for success. Partnering closely with the CMO and marketing leadership, we steer strategy, operations, and planning across the entire marketing and sales development organization.

Our team leads initiatives that create noticeable improvements for both internal teams and external users, ensuring our efforts directly contribute to operational excellence and business outcomes. From optimizing cross-functional workflows to driving innovation in key areas, we are at the forefront of delivering impactful solutions that enable growth.

This role reports into the Marketing Strategy and Operations team while embedding within the Growth Marketing and Campaigns organizations, ensuring close alignment with their priorities and objectives to drive meaningful, measurable results.

Responsibilities

• Partner closely with the Head of Growth Marketing and the Head of Campaigns leadership teams to improve operational efficiency. This includes driving our run the business, planning process, introducing playbooks to streamline program execution, collecting/analyzing/sharing impact metrics, creating systems and processes that enable the Growth Marketing and Campaigns teams to collaborate more effectively with Marketing, Sales, and Product teams.
• Work with leadership to ensure the smooth operation of the Growth Marketing and Campaigns organizations. Develop processes and conditions that empower the teams to perform at their best, with maximum efficiency.
• Build business case models and collaborate with the Head of Growth and Head of Campaigns to design and implement an investment framework that guides resource allocation decisions. Apply this framework during planning cycles and in all key investment discussions.
• Partner closely with the finance, people, and GTM operations teams to drive planning processes including investment decisions, strategy updates, operational plans, targets and goals (OKRs), and communication plans.
• Independently define programs to address specific problems. This includes scoping, setting, preparing summaries of organizational performance and progress for weekly, monthly, and quarterly business reviews, monthly internal newsletters, and all hands meetings.
• Write clear and concise internal documents, slides, emails, and Slack messages to summarize plans, priorities, results, celebrate wins, and more. Drive alignment, inform, and lead change with effective communication.
• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve.
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Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of work experience
• 5+ years of experience in a combination of program management, product management, business operations, strategy and operations, finance, and consulting
• Effective communicating at all levels of an organization from executives to project teams
• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and build trust with senior leaders
• Thrive in solving ambiguous problems and see opportunities where others see chaos
• Relentless focus on users and solving for their needs and want

Preferred qualifications

• 5+ years of experience in a technology company
• 3+ years of experience working directly with C-level executives and their direct reports
• 3+ years of experience in business operations, strategy and operations, or consulting
• 3+ of experience with sales and marketing technology
• 3+ years of experience running recurring planning processes
• 2+ years of experience in a product marketing function
• 2+ years of experience as a product manager or technical program manager
• 2+ years of experience planning and writing internal communications
• Experience developing and using a marketing investment framework