Inside Sales - Order Fulfilment Assistant

Main objectives:

• Handle machine rental movement transactions and related documentation accurately and in a timely manner.
• Ensure the smooth execution of sales order transactional processes, including order creation, delivery processing, and system updates.
• Maintain efficient coordination and communication with Sales, RSS, Warehouse, Logistics, and other stakeholders to ensure timely order fulfilment.
• Support the Sales Development team in handling customer complaints, returns, exchanges, and issue resolution.
• Maintain accurate records and SAP transactions to ensure traceability of machine movements and order processing activities.

Job Responsibilities

1. Machine movement process:

• Process machine rental movements, including machine issuance, transfers, exchanges, returns, repairs, and inbound transactions in SAP.
• Create and maintain rental contracts, delivery notes, and related machine movement documentation.
• Ensure all machine movements are accurately updated and traceable in SAP based on information provided by RSS.
• Monitor and reconcile machine movement records to maintain alignment between physical machine locations and SAP data.

2. Order entry:

• Process all common order administration activities efficiently for both EDI and non-EDI orders.
• Check open orders, product availability, customer requirements, and delivery schedules.
• Ensure customer notes and special instructions are considered during order processing.
• Send order acknowledgements and delivery confirmations to customers.

3. Order processing:

• Advise customers, suppliers, and transport providers on order status, product shortages, expected delivery dates, price changes, and possible solutions.
• Monitor backorder releases, check stock availability, merge orders when appropriate, set delivery dates, and release orders in SAP.
• undefined Complete billing activities and ensure invoices and supporting documents are submitted according to agreed billing methods (EDI, e-Invoicing, customer portal, etc.).

4. AdhocTask:

• Maintain proper records of invoice submissions and supporting documents.
• Maintain filing and documentation related to order fulfilment activities.

Job Requirement

• Seamless execution from order, book to ship through working closely with internal cross functional teams (Sales, Finance, Front Office, Logistic)
• Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
• Be the single point of contact for customers for orders status and inquiries.
• Fluent in English and Mandarin is an advantage
• Good attitude, team player and adaptable to change

Experience

• Minimum 1-3 years of experience in Order Fulfilment, Customer Service, Logistics, Sales Administration, or a related role.
• Knowledge of ERP systems (SAP system is added advantage).
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Knowledge of CRM systems, such as Microsoft Dynamics, is an advantage.

Contact person:

Kok Leong Cheong
Assistant Manager, People Team
[email protected]

Please submit your application via the ‘Apply’ button. The recruiter’s email is for enquiries only.