Director of Revenue Cycle Management

Location: DHQ – Phoenix, AZ (Hybrid)
Department: Revenue Cycle Management
Status: Full-Time, Exempt
Reports To: VP of Finance & Accounting

Job Purpose:The Director of Revenue Cycle provides hands-on leadership over all day-to-day Revenue Cycle Management (RCM) operations—including claims, payment posting, patient collections, denial management, and analytics. This leader ensures accuracy, efficiency, and compliance across all RCM functions, turning high-level strategy into effective daily performance.

You will partner closely with Finance, Clinical Operations, and IT to streamline workflows, improve processes, enhance reporting accuracy, and support strong organizational financial health.

What You Will Do:

Operational Leadership

• Oversee all RCM operations: billing, posting, collections, denials, and reporting.
• Manage supervisors and frontline staff across multi-functional RCM teams.
• Monitor essential KPIs such as denial rate, DSO, charge lag, clean claim rate, and collection targets.
• Lead daily/weekly reviews to ensure timely submissions, postings, and follow-up workflows.
• Ensure alignment with payer requirements and organizational goals.

Process & Performance Management

• Identify workflow gaps and implement standardized SOPs and QA processes.
• Ensure accuracy in coding, payer setup, and billing workflows.
• Collaborate with IT to maximize the effectiveness of Netsmart or other EHR/RCM platforms.
• Produce trend analyses and performance reporting for leadership.

Team Leadership & Development

• Mentor, train, and coach RCM staff to build strong technical and professional skills.
• Foster a culture of transparency, accountability, and problem-solving.
• Conduct performance evaluations and provide ongoing developmental feedback.

Compliance & Collaboration

• Partner with Compliance and Finance to ensure adherence to payer rules and internal policies.
• Serve as the primary escalation contact for payer or staff issues.
• Work cross-functionally with Clinical Operations and administrative leadership to strengthen revenue integrity.

What We Need From You:

• Bachelor’s degree or equivalent experience.
• 7–10 years of healthcare revenue cycle experience, with at least 3 years in a leadership role.
• Strong understanding of claims, denials, posting, and patient AR management.
• Experience leading multi-functional RCM teams in behavioral health or multi-specialty settings.
• Analytical mindset with the ability to interpret data and implement improvements.
• Proficiency with Netsmart or similar EHR/RCM systems.
• Excellent communication, organizational, and coaching skills.

Your Work Schedule:

• Full-Time: Monday to Friday, 8:00 AM - 5:00 PM
• Hybrid role with flexibility based on business needs

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLCis an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensivevirtual care servicesare available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addictionmedicine, and wellness enables our team to provide better health outcomes.