IT Operations Specialist @ Retool

ABOUT RETOOL

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE’RE LOOKING FOR YOU:

Retool is rapidly growing and with it, the hardware, software, events, and vendors that we use to do our jobs and serve our customers. We’re looking for the first member to build out the IT function in our New York office. You would ensure our teams are set up to have fast and responsive internet, a great conference room experience, in addition to streamlined access to the best software and hardware available. You would be responsible for answering and updating support tickets, providing onsite A/V support, integrating and maintaining apps in Okta, onboarding and maintaining new cloud-hosted and local software, as well as administering Meraki, Jamf, Zoom, and Google Workspace.

WHO YOU’LL WORK WITH:

You’ll be working cross-functionally with our SF-based IT team, the EMEA office team, the Infrastructure, People, Workplace teams, and remote Retools worldwide to help them be successful.

IN THIS ROLE, YOU’LL:

Answer support tickets in our ticketing system
Provide technical assistance and support related to computer systems, hardware, and software to all Retools
Build up the Helpdesk function for Retool by improving metrics, ticket readability, and generating reports for management and leadership
Integrate new software and security features and roll them out to Retools
Administrate Okta, Jamf, Google Workspace, Meraki, Zoom, and help onboard many more IT-oriented tools as we grow
Update and maintain detailed IT software and hardware documentation
Troubleshoot A/V issues and develop solutions
Update and maintain detailed external and internal A/V documentation
Onboard and support employees, third-party vendors, and/or contractors
Run onsite events for Retools, including occasional evening and morning events

THE SKILLSET YOU’LL BRING:

3+ years of IT experience in an enterprise environment
Experience working at a fast-growing tech company
Strong working knowledge of Okta, Jamf, Google Workspace, Zoom, and deploying software to endpoints on a large scale
Hands-on experience with computer networking and connecting A/V hardware
Outstanding interpersonal and communication skills
A passion for working with internal customers
Bonus points for strong working knowledge of Bash, Python, and Javascript

For candidates based in New York, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

New York

$86,500—$118,200 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Compensation Overview

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Retool unique

Benefits