ESSENTIAL FUNCTIONS

• Strategic Leadership:
• Develop and execute operational strategies aligned with the company’s goals.
• Refine and monitor key performance indicators (KPIs) to continually assess and elevate operational performance, ensuring FRONTSTEPS maintains industry leading KPIs.
• Operational Excellence:
• Ensure operations contribute significantly to our market position and helps grow share.
• Optimize internal processes for heightened efficiency and productivity.
• Efficiently allocate resources, including personnel, to meet operational objectives.
• Quality Assurance:
• Implement and maintain quality control measures to guarantee the delivery of high-quality products and services.
• Collaboration and Risk Management:
• Foster collaboration among departments for seamless operations.
• Identify and mitigate operational risks to safeguard the company’s interests.
• Innovation and Technology Integration:
• Stay abreast of technological advancements and integrate relevant tools to enhance operational capabilities.
• Champion a culture of innovation and continuous improvement throughout the operations organization.
• Financial Acumen:
• Work closely with the finance department to develop and manage operational budgets effectively.
• Leadership and Team Development:
• Provide strong leadership, mentorship, and development opportunities for the operations team.
• Performs other duties as requested.

SKILLS & QUALIFICATIONS

• Minimum of 10+ years of experience in a leadership role within operations.
• Proven track record of success in developing and implementing operational strategies in SaaS organizations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Leadership skills and ability to motivate and coach a team.
• Proficient in project management methodologies and best practices.
• Understanding of lean manufacturing principles and continuous improvement processes.
• Experience with data analysis and reporting tools.
• Desire to work on-site full time with the FRONTSTEPS leadership team in Denver, CO. 

SUPERVISORY RESPONSIBILITY

• This role will be responsible for the success of our Business Intelligence, Customer Support, Solution Delivery and Builder teams.