Vice President of Operations @ FRONTSTEPS

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

POSITION OVERVIEW

The Vice President (VP) of Operations is a senior executive dedicated to optimizing and leading all facets of our company’s daily operations. In alignment with FRONTSTEPS’ strategic goals, this role ensures that our operations serve as a key competitive advantage, driving market share growth and efficiency.

ESSENTIAL FUNCTIONS

Strategic Leadership:
Develop and execute operational strategies aligned with the company’s goals.
Refine and monitor key performance indicators (KPIs) to continually assess and elevate operational performance, ensuring FRONTSTEPS maintains industry leading KPIs.
Operational Excellence:
Ensure operations contribute significantly to our market position and helps grow share.
Optimize internal processes for heightened efficiency and productivity.
Efficiently allocate resources, including personnel, to meet operational objectives.
Quality Assurance:
Implement and maintain quality control measures to guarantee the delivery of high-quality products and services.
Collaboration and Risk Management:
Foster collaboration among departments for seamless operations.
Identify and mitigate operational risks to safeguard the company’s interests.
Innovation and Technology Integration:
Stay abreast of technological advancements and integrate relevant tools to enhance operational capabilities.
Champion a culture of innovation and continuous improvement throughout the operations organization.
Financial Acumen:
Work closely with the finance department to develop and manage operational budgets effectively.
Leadership and Team Development:
Provide strong leadership, mentorship, and development opportunities for the operations team.
Performs other duties as requested.

SKILLS & QUALIFICATIONS

Minimum of 10+ years of experience in a leadership role within operations.
Proven track record of success in developing and implementing operational strategies in SaaS organizations.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Leadership skills and ability to motivate and coach a team.
Proficient in project management methodologies and best practices.
Understanding of lean manufacturing principles and continuous improvement processes.
Experience with data analysis and reporting tools.
Desire to work on-site full time with the FRONTSTEPS leadership team in Denver, CO.

SUPERVISORY RESPONSIBILITY

This role will be responsible for the success of our Business Intelligence, Customer Support, Solution Delivery and Builder teams.

This position will remain open through 04/12/2024.

Benefits include the following:

· Medical, Dental, and Vision

· Company sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Internet Reimbursement

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

ESSENTIAL FUNCTIONS

SKILLS & QUALIFICATIONS

SUPERVISORY RESPONSIBILITY

6 month growth

1 year growth

2 year growth