Director of Revenue Cycle Management

Hazel Health is the nation’s largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel’s diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role: 

We are searching for a Director of Revenue Cycle Management who is passionate and knowledgeable about best practices in health plan billing, accounts receivable management, and excited to work in a fast-paced, start-up environment. With our continued growth, this Director of Revenue Cycle Management will bring their expertise to Hazel’s unique clinical delivery model and implement new processes as we scale, including leading our continued technology advancement for revenue cycle. 

The Director of Revenue Cycle Management is responsible for managing the timely and accurate submission, processing, and payment recording of Hazel’s health plan claims to state Medicaid programs, Managed Medicaid, Commercial and Government payers. The Director will ensure overall revenue cycle performance including strategic planning, analysis, and continuous quality and productivity improvements of the team. The Director of Revenue Cycle Management will be accountable for key company revenue cycle metrics as well as fostering a team atmosphere between both internal and external stakeholders. This position reports to the Chief Financial Officer. 

What You’ll Do:

• Develop and implement strategies, processes, and technology to manage and continuously improve the Revenue Cycle by increasing claim processing productivity, decreasing denials, reducing days in A/R, and increasing collections.
• Report and manage key Revenue Cycle metrics on a daily, weekly and monthly basis, including Accounts Receivable, claim processing velocity, rejections and denials, and team productivity. 
• Serve as the subject matter expert for all health plan billing, coding, and revenue collection processes and issues.
• Manage the Billing team to ensure aligned priorities, high productivity and quality, and performance to company-wide targets.
• Serve as the superuser and administrator for the billing system, including managing enhancements and new feature development. 
• Identify and lead both internal and cross-functional strategy & process improvements to enable greater scalability, efficiency and accuracy of RCM processes.
• Conduct data analysis to identify key trends, areas of quality improvement, and opportunities for increased revenue capture.
• Communicate effectively and work cross-functionally with executives and peers across the organization. 
• Ensure compliance with regulatory and contractual requirements.

What Excites Us:

• Deep experience in healthcare revenue cycle management
• Significant experience in managing hourly teams and in providing training, coaching and feedback
• Proven ability to identify and lead process improvements to drive results
• Excellent quantitative and qualitative analytical skills to drive to insights and key actions, including developing and delivering to KPIs
• Outstanding communication skills, with proven ability to synthesize complex issues in a mission-aligned, strategic manner for all levels of the organization
• Innate problem solver who is excited to roll up their sleeves and dive into challenges while being able to see the big picture implications
• High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines
• Self-motivation and desire to continually improve efficiency, accuracy, and timeliness of processes
• Willingness to grow and flex in a fast-changing, high-growth startup environment

Minimum Requirements:

• Bachelor’s Degree required; Master’s Degree is preferred
• 7+ years of experience in healthcare revenue cycle management
• Experience with multi-state Medicaid and commercial billing

Preferred Experience:

• Knowledge of pediatric care delivery, particularly state Medicaid and Medicaid Managed Care organizations
• Experience with implementing and managing electronic RCM systems (Apero experience preferred)
• Experience with telehealth/virtual care and mental health revenue cycle management

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Please note: this role will require travel 4-6 times per year. 

Total compensation for this role is market competitive, with a base salary range of $130,000- $155,000, bonus potential, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.