Client Communications Manager

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator, partnering with some of the largest and most recognisable funds in the country. Here, you’ll influence client outcomes and help shape communications that support better member experiences.

The Role

Reporting to the Client Delivery Manager, the Client Communication Manager will manage the delivery and ongoing enhancement of outbound communications for a key superannuation client.

You’ll partner with clients, internal teams and external providers to deliver compliant, effective communications while identifying opportunities to simplify processes, improve efficiency and enhance service delivery.

Key Responsibilities

• Manage client correspondence and communications across BAU and change initiatives.
• Partner with fund stakeholders to understand requirements, manage priorities and resolve issues.
• Ensure communications meet legislative, operational and client brand requirements.
• Manage external vendors and service providers against agreed SLAs, quality and delivery expectations.
• Identify opportunities to streamline, standardise and improve communications processes.
• Provide subject matter expertise on superannuation correspondence and communication solutions.
• Maintain effective governance, documentation, controls and reporting across communication activities.

About You

You’ll bring:

• Extensive superannuation industry experience, including strong accumulation and pension product knowledge.
• Strong understanding of superannuation administration and legislative requirements.
• Experience in client communications, business analysis or a similar financial services role.
• Strong client and stakeholder management skills.
• Experience managing vendors and third-party service providers.
• Strong analytical, problem-solving and process improvement capability.
• Excellent communication, influencing and negotiation skills with high attention to detail.

Some of our Employment Benefits

• Flexible hybrid working
• Purchased, parental, volunteer, gender transition and wellbeing leave
• Employee Recognition and Talent Referral Programs
• Salary sacrificing via superannuation
• Employee Assistance Program
• Learning and development support
• Employee discounts, including Bupa and Microsoft
• Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We value diverse perspectives and promote a flexible environment where our people can thrive. We know diversity drives better client outcomes, continuous improvement and growth.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics, including gender, gender identity, sexual orientation, age, ethnicity, cultural background, disability, religious or political belief, marital or family status, or carer responsibilities.

How to Apply

Ready to take the next step in your career? Apply now with your resume and cover letter highlighting your relevant skills and experience.

Candidates must have relevant work rights. Successful applicants will be required to complete background screening prior to commencing employment.