Full-Time
Operations Coordinator
South Kensington Lettings
Posted on 9/9/2026
Knight Frank
5,001-10,000 employees
Independent real estate consultancy; property services.
No salary listed
London, UK
In Person
 Administrative & Executive Assistance (1) |
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- At least 3 years of experience in a similar operations, administration, or secretarial role is preferred.
- Proficiency with Microsoft Office packages.
- Excellent English grammar and spelling.
- Strong attention to detail.
- Provide an exceptional internal and external customer experience in every interaction.
- Assist with answering incoming and outbound calls, welcoming clients, and taking accurate information.
- Maintain a tidy office and reception area.
- Assist the Department Head with customer experience initiatives.
- Help drive net promoter scores through customer journey improvement initiatives.
- Refer clients to Knight Frank services, including Commercial and the Global network.
- Support the Department Head, office team, and other departments through operations administration within agreed timeframes.
- Create and manage new property records and instructions in the in-house system.
- Ensure HUB records are accurate and maintained.
- Order Land Registry title checks and confirm correct ownership.
- Create template letters and forms, including marketing recommendation reports, terms, and conditions.
- Liaise with clients to obtain necessary documents.
- Organize and upload energy performance certificates, photos, and floor plans with external suppliers.
- Distribute portal enquiries and assist with relocation corporate searches when required.
- Assist with preparing reports for weekly, monthly, and ad hoc meetings.
- Terminate tenancies when instructed.
- Assist with know-your-customer and customer due diligence processes for clients and counterparties.
- Ensure compliance with best-practice procedures.
- Ensure correct naming conventions and accurate notes are used on property files.
- Complete monthly energy performance certificate and rent-to-rent reporting.
- Ensure the correct procedure is followed when handling keys.
- Code contractor invoices in Working Life.
- Process joint-agency invoices with accounts.
- Monitor reporting in Power BI.
- Ensure clear-desk and clear-screen policies are followed.
- Follow storage and archive protocols.
- Ensure confidential files are treated correctly.
- Raise security incidents or weaknesses with the Data Protection team.
- Adhere to General Data Protection Regulation, data, and IT security regulations.
- Monitor and accurately record key storage within the office.
- Manage and ensure required safety checks are completed and logged through a third-party platform.
- Arrange works and contractors when required.
- Order stationery and hardware as required.
- Assist with office refurbishment or relocation programs.
- Implement ISO regulations in the office.
- Ensure new starters receive Health and Safety protocols and that relevant risk assessments are completed and logged.
- Set and implement annual sustainability targets with assistance from the Health and Safety team.
- Troubleshoot system processes and procedures.
- Collaborate with wider teams to support offices as required.
- Support new-starter and team training.
- Contribute to the rollout of new initiatives and projects.
- Demonstrate competence in Working Life, HUB, QUBE, Global Life, and NorthRow systems.
- Help train and support onboarding for new team members in the office.
- Create or review property descriptions before launch.
- Monitor and update property listings.
- Manage unsubscribe requests in HUB and marketing platforms.
- Assist with organizing local office and sponsorship events.
- Supply imagery and property information for publications, marketing campaigns, and public relations.
- Create marketing collateral, including property brochures, window cards, advertising mailers, and pitching materials.
- Adhere to marketing guidelines, regulations, and deadlines.
- Flexibility, adaptability, and a cooperative attitude.
- Ability to remain calm under pressure.
- Diligence and efficiency.
- Self-motivation and ability to work as part of a team.
Knight Frank is a global real estate consultancy that offers a range of property services including sales and leasing, property management, valuation, and advisory services for individuals, investors, developers, and corporates. Its products are professional services delivered through expert teams who conduct market research, property appraisals, portfolio management, and transaction support to help clients buy, sell, lease, or manage property. The company differentiates itself through its independent status, long history since 1896, and global reach combined with a focus on personalized, clear, and considered advice, evidenced by its flagship Wealth Report and other market insights. The goal is to help clients enhance value and improve lives and environments by providing practical, value-driven property solutions across global markets.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1896
Get referred to Knight Frank
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Simplify's Take
What believers are saying
- August 2026 brought four new London affiliate brokers, signaling traction in the rollout.
- August 19, 2026, Richard Dixon joined to grow public-sector advisory across government and NHS clients.
- July 2026 Singapore agency wind-down sharpens focus on capital markets and property management.
What critics are saying
- KF Property Network closes by end-2026, shrinking Singapore residential reach and revenue.
- Competitors OrangeTee, PropNex, ERA, and Huttons control Singapore sales recruitment and pricing power.
- By 2027, continued residential-agent exits would hollow out recurring fees and brand relevance.
What makes Knight Frank unique
- Knight Frank’s independent partnership model avoids public-company pressure and supports client-first advice.
- Its 150-service-line global network lets brokers monetize referrals across UK, US, MENA, and Asia Pacific.
- The 2026 affiliate broker model expands London coverage with entrepreneurial agents on local patches.
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Company News
GMS Estates targets £25m sale of Covent Garden hotel opportunity. GMS Estates has appointed Knight Frank to sell a consented hotel development opportunity in Covent Garden, central London, for £25m-plus. Kingsway House and adjacent property 4 Great Queen Street are being marketed for sale. They are a one-minute walk from Holborn station and walking distance from Covent Garden, Soho and the West End. Planning permission has already been secured for a flagship hospitality development on the site, comprising an 80-bedroom hotel with an additional commercial unit. The project will involve the refurbishment, extension and change of use of the existing Kingsway House building, and the demolition and redevelopment of 4 Great Queen Street and 62 Parker Street to create a combined class-C1 aparthotel. James Bater, associate at Knight Frank, said: "Opportunities to acquire a consented hotel development of this scale and quality in the heart of central London are exceptionally rare. "Kingsway House combines an outstanding Covent Garden location with a de-risked planning position and clear route to development at a time of strong demand for well-located hotel accommodation in the capital. "Against a backdrop of constrained new supply, year-round visitor demand and London's enduring appeal as a global leisure and business destination, the opportunity presents compelling investment fundamentals alongside significant potential to create long-term value through the delivery of a high-quality, income-generating asset in one of the capital's most established locations." The hotel investment market has been performing strongly so far in 2026, with Knight Frank teams alone having transacted over £400m of central London hotel assets in the last 12 months.
Knight Frank names Chris Davis as permanent group CFO. Davis previously served as interim chief financial officer Want to read the full article? You must be a subscriber to its UK/Europe news coverage to read this article.
Knight Frank appoints Dixon to lead public sector advisory team. Knight Frank has appointed regeneration and infrastructure specialist Richard Dixon to lead its public sector advisory team. With more than 25 years of experience partnering with the government, investors, developers and institutional capital providers, Dixon has played a leading role in some of the UK's most significant infrastructure, regeneration and public-private investment programmes. Previously, he served on the executive board of Morgan Sindall Investments, leading investment strategy, commercial leadership and capital allocation across a portfolio of nationally significant projects and programmes. He has also chaired several public-private regeneration joint ventures, bringing extensive experience in managing stakeholder relationships. He oversaw the deployment of more than £1bn of capital and the delivery of regeneration and infrastructure projects worth over £2bn, including the NHS Local Improvement Finance Trust, Scottish Hub, the Priority School Building Programme and Building Schools for the Future. At Knight Frank, Dixon will work with local authorities, blue light organisations, central government departments, NHS organisations, investors and delivery partners to develop commercially robust strategies that enhance public sector estates, unlock investment and maximise long-term value for communities. Charlie Hart, partner at Knight Frank and head of development land, said: "Richard's experience sits at the intersection of public policy, investment, regeneration and delivery, making him uniquely placed to help our clients navigate increasingly complex development and infrastructure challenges. "With Richard at the helm, we are bringing together a market-leading, multidisciplinary team that offers clients deep public sector expertise coupled with Knight Frank's extensive property, development, investment and regeneration capabilities." Dixon added: "At a time when public sector organisations are under increasing pressure to do more with less, the role of property and place in securing better outcomes has never been more important.
Knight Frank strengthens Turkish team in London with two key appointments. Knight Frank is pleased to announce the appointment of Selin Karakaya to their dedicated Turkish desk in London. Based at the head office on Baker Street, Selin joins the International Project Marketing team from Berkeley Homes and will focus on strengthening and evolving the business's dedicated Turkish sales platform - supporting clients looking for residential investment and lifestyle opportunities across the Capital. 19 August 2026
Knight Frank adds four more London brokers to affiliate network. 17 Aug, 2026 Latest recruits take on key patches across South West, West and North London as agency presses on with rollout of its US-style broker model. This content is available only to PrimeResi Members. If you have a membership login below, otherwise join Prime Resi today for full access to the Journal of Luxury Property.