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2C2P

Cross-border payment gateway and processing

IT Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

  • Requires 3–5 years of experience in mobile or full-stack application development.
  • Requires a good command of Bahasa Malaysia and English.

Responsibilities

  • Provide IT support for Malaysia office employees.
  • Manage the IT ticketing system with service-level agreement targets.
  • Conduct remote and on-site troubleshooting for hardware, software, and network issues.
  • Maintain a knowledge base and self-service documentation for common issues.
  • Procure, configure, and deploy laptops, desktops, monitors, and peripherals.
  • Manage IT asset inventory and lifecycle, including onboarding, transfers, and offboarding.
  • Coordinate with vendors for hardware repairs, warranties, and replacements.
  • Implement an asset tracking system with quarterly audits.
  • Install, configure, and update corporate software.
  • Manage software license compliance and renewals for the Malaysia entity.
  • Administer user access provisioning and deprovisioning.
  • Support software installation.
  • Monitor and maintain local network infrastructure, including Wi-Fi, switches, routers, and firewalls.
  • Manage meeting room audio-visual equipment and video conferencing systems, including Zoom and Teams.
  • Coordinate with regional IT on connectivity issues and internet service provider management.
  • Implement network security policies and access controls.
  • Execute IT onboarding checklists for new hires, including equipment setup, access grants, and orientation.
  • Conduct IT offboarding procedures for departing employees, including equipment recovery and access revocation.
  • Provide new-hire IT training sessions on security awareness and tool usage.
  • Manage relationships with local IT vendors, including internet service providers, hardware suppliers, and service providers.
  • Coordinate with Finance on IT budget tracking and procurement approvals.
  • Maintain audit-ready documentation for compliance requirements.
  • Coordinate with local Human Resources for employee lifecycle events.
  • Partner with Facilities on office moves, expansions, or renovations.
  • Provide IT support in Bahasa Malaysia and English.
  • Translate IT communications and documentation for local staff.
  • Support local regulatory filings requiring IT documentation.

About the Company

2C2P

Cross-border payment gateway and processing

2C2P is a payments platform that helps businesses accept online and mobile payments across Asia, Europe, and the US. It runs a full payment gateway that handles card payments and local alternative methods, supports currency conversion, and includes fraud tools, all through a single integration point. Revenue comes from processing merchants’ transactions (transaction fees). The company differentiates itself by offering extensive local payment option support tailored to diverse Southeast Asian markets and by backing from Ant Group, which became its majority shareholder in 2022 to help with expansion. Its goal is to enable businesses to securely and smoothly accept a wide range of electronic payments in the region and beyond, supporting cross-border transactions and improved conversion for local customers.

Company size
501-1,000
Company stage
Series E
Total funding
$70M
Headquarters
Singapore, Singapore
Founded
2003

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