Senior Specialist Software Asset Management

The Software Asset Management Specialist is an individual contributor role that is responsible for  processing high volumes of software licensing orders and understanding how key licensing agreements work. You will be working closely with internal project and support teams, IT and external suppliers to ensure they are processed accurately whilst obtaining the best price and providing a high level of service to the customer. You will also drive opportunities to optimize license sharing, license usage and license optimization. You will define and maintain systems that help in the better management of our software, establishing a single source of truth on all Software assets in the organization. You will further mature this by defining key dashboards that allow actionable insights.

• Bachelor’s degree in Information Technology or a related field.

BGV:
•    Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
•    Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

Responsibilities of this role include (but are not limited to):
• Process software Requests through defined lifecycle software asset management processes.
Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
• Respond to escalations and licensing queries from stakeholders.
• Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation. All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
• Provide inputs to and maintain a software renewals calendar.
• Support software installation activities. Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
• Engage in license optimization initiatives. Collaborate with Engineering teams around optimization of engineering software.
• Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
• Provide necessary inputs into financial and budgetary processes.
• Through operational metrics analysis, highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
• Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
• Support transitional activities as operations are internalized and share knowledge as required.

Key Competencies
Mandatory Skills
• A clear understanding of the ITIL framework and an ability to apply ITIL principles within an
IT service management environment, ITIL qualification as standard.
• 5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
• Solid knowledge and experience of ServiceNow.

Desired Skills
• Enthusiasm and dedication to drive continual improvement and, or change.
• Excellent analytical and communication (both verbal and written) skills.
• Excellent organizational skills, analytical skills and attention to detail
• Experience of working to (and exceeding) Service Level Agreements.
• Process orientated with a methodical and planned approach to achieving goals.
• Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
• Ability to set own deadlines
• Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
• Act as an advocate for the IT organization both externally and internally.