Vena Solutions

SaaS financial planning with Excel integration

Senior Manager - Account Management

Account ManagementUpdated on Nov 13

Full-timeCA$144.6k - CA$195.6k /yr

About the Job

Requirements

Experience leading a team of five or more Account Managers or Sales Representatives in a manager capacity for more than two years.
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity.
Interest in artificial intelligence and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.

Responsibilities

Lead a team of Account Managers to drive customer retention, expansion, and long-term value realization.
Ensure customers achieve outcomes aligned with their business goals while maximizing renewal rates and growth opportunities.
Own team performance and provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned with company values.
Develop and coach future leaders, including managers and senior individual contributors, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function beyond the needs of the individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources, including CAM, EMS, PS, and executive outreach, across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and the CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics, including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for the segment.
Travel as needed for customer events.

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.

In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.

Provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned to company values.
Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning, and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for your segment.
Travel may be required for customer events

Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity
Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Base salary range 144,585 - 195,615 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

About the Company

Vena Solutions

SaaS financial planning with Excel integration

Vena Solutions provides a SaaS financial planning and management platform called Vena Complete Planning. It sits in the cloud and connects to Microsoft Excel, so users can keep using a familiar tool while gaining more planning power. The product uses artificial intelligence and flexible data modeling to combine financial, operational, and other data, delivering insights and automating routine tasks. It also offers automated workflows, integrations with source systems, and strong security within a structured database, helping teams collaborate and make better financial decisions. What sets it apart is the combination of Excel-based workflows with a full planning platform, enterprise-grade security, and cross-department data connections that reveal dependencies and trends. The company aims to help businesses streamline their planning processes, improve financial resilience, and drive growth.

Company size: 501-1,000
Company stage: Series C
Total funding: $415M
Headquarters: Toronto, Canada
Founded: 2011

Recently Posted Jobs

Explore more opportunities at Vena Solutions

See more jobs