Quality Assurance Specialist

Overview

For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in the fall of 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.

Responsibilities

The Quality Assurance Specialist helps ensure information is accurate, complete, and up to date across Canyon Ranch systems. This role reviews records, transactions, and guest interactions; researches and corrects errors; and identifies trends that can improve quality, training, and business processes.

• Quality Review: Audit records, transactions, conversations, and system information for accuracy and compliance with Canyon Ranch standards.

• Issue Resolution: Research missing, duplicate, or incorrect information and make necessary corrections in the appropriate systems.

• Reporting and Improvement: Track recurring errors, prepare quality reports, and share findings with leadership to support coaching, training, and process improvements.

• Systems Support: Maintain accurate guest-related information, including reservations, itineraries, profiles, contacts, leads, and confirmations within PMS and CRM systems.

The ideal candidate is detail-oriented, analytical, comfortable learning new systems, and skilled at investigating and resolving problems. Three to five years of experience in the same or a related field is required.

Location: Onsite in Tucson, Arizona
Employment Status: Full time, non-exempt

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Stong attention to detail and follow-up skills with ability to identify and resolve problems.
• Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
• Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and holiday shifts

WHAT YOU’LL RECEIVE AS A COLLEAGUE

• Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
  
• Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
• YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
• A supportive and collaborative team environment
• Opportunities for professional development and growth