IT Officer

About BURN: 

BURN is Africa's leading clean cooking company, designing, manufacturing, and distributing fuel-efficient biomass, LPG, and electric cooking appliances from its headquarters in Kenya. Since 2011, BURN has distributed over 6 million appliances across 12 African countries, including its award-winning IoT-enabled electric cooking products, saving millions of tonnes of wood and improving the lives of over 30 million people. 

About the role: 

The IT Officer will support the day-to-day running of BURN's IT infrastructure, network security, and helpdesk operations under the guidance of the IT Manager. They will execute routine infrastructure, security, and support tasks, helping keep systems available, devices compliant, and users unblocked. This role is a strong entry point for someone looking to grow into infrastructure and cybersecurity specialisation. 

Duties and Responsibilities: 

• Respond to and resolve helpdesk tickets within agreed SLA, escalating complex issues to the IT Manager where needed. 

• Support network monitoring activities, helping track uptime, flagging outages, and logging incidents as they occur. 

• Assist with endpoint security tasks, including antivirus and patch compliance checks across managed devices. 

• Support firewall and security configuration changes under supervision, following documented procedures. 

• Carry out routine backup checks and report any failed or incomplete backup jobs. 

• Maintain and update the asset register, logging new devices, retirements, and repair or replacement needs. 

• Support onboarding and offboarding tasks, including device setup, account provisioning, and access deprovisioning. 

• Assist with user access reviews and help close open access requests within target timelines. 

• Escalate recurring or unresolved user issues to the IT Manager for root-cause investigation.
  
  Skills & Requirements

• Bachelor's degree in computer science, Information Technology, or a related field. 

• 1–3 years of experience in IT support, infrastructure, or a related technical role, or strong relevant training. (E) 

• Basic understanding of network fundamentals (LAN/WAN, DNS, DHCP) and troubleshooting. 

• Familiarity with endpoint security concepts, including antivirus and patch management. 

• Exposure to ticketing systems and helpdesk support processes.  

• Basic understanding of backup processes and IT asset management. 

• Willingness to learn cybersecurity fundamentals and follow security procedures closely. 

• Good problem-solving skills and attention to detail. 

• Strong communication skills and a helpful, user-focused attitude. 

• Ability to take direction, follow procedures, and escalate appropriately. 

• Exposure to Windows/Linux server environments and Active Directory. 

• Entry-level certification (e.g., CompTIA A+, Network+, Security+). 

BURN is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, age, or disability. Qualified female candidates are encouraged to apply. BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, or training).