Community Liaison

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$56,264.00 - $73,112.00

Scheduled Weekly Hours:

40

Position Overview

ESSENTIAL FUNCTIONS

• Initiates and maintains contact with community referral sources, agencies, health care, human services professionals and other community organizations. Works with senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the Capital Health PACE program.
• Identifies and builds effective relationships with community referral sources, agencies, healthcare, human service professionals and other community groups.
• Works collaboratively with operations to enhance the Capital Health PACE program brand in the community and identifies sales opportunities. Establishes relationships with referral sources and ensures operations and sales growth strategies are aligned.
• Implements sales strategies that achieve growth objectives in coordination with direct supervisor.
• Acts as a liaison between participants and the Capital Health PACE Organization enrollment team as required to resolve problems, provide information on services, and maintain positive relations.
• Inputs documentation into the Customer Relationship Management (CRM) platform in a timely manner. Adds new referral opportunities, contact information for referral family or primary contact, referring company, referring contact and all related sales activities associated with each opportunity, referral source, family and primary contact, and referring contact.
• Adheres to policies and procedures for the Capital Health PACE sales and enrollment department. Advocates within the organization for the customer service needs of the referral community.
• Provides in-services and presentations to the community as requested and approved by manager, director, or direct supervisor.
• Promotes and maintains collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts. Attends and participates in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required and needed.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor’s degree.
• One year of previous healthcare experience that includes interaction with community members.
• Previous sales or marketing experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Standing , Walking , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
• Occasional physical demands include: Carry objects
• Continuous physical demands include:
  Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
  Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate HearingAnticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.