Redwood Credit Union

Full-service credit union banking & loans

External Mortgage Loan Officer

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeCalifornia, USA

About the Job

Requirements

Verifiable recent loan production in conventional and conforming products.
Thorough knowledge of conventional conforming mortgage principles, practices, and rules, with verifiable experience with recent regulatory compliance requirements.
Thorough current knowledge of internet-based loan origination systems and the Fannie Mae Desktop Underwriter risk engine.
At least 12 months of current experience selling Fannie Mae loan products.
Demonstrated ability to analyze complex scenarios and recommend workable solutions.
Skill in operating office equipment and accessing the internet.
Professional ability to communicate effectively verbally and in writing.
Ability and willingness to establish and maintain successful work relationships with a diverse group of people.
Ability to act independently and confidentially, using discretion and tact.
Capacity to coordinate a variety of activities and prioritize work.
Ability to work in and contribute to a team environment.
Ability to travel to various locations.
Ability to maintain a valid California driver's license.
Eligibility to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with federal law, including the SAFE Act and NCUA Part 761.
The ideal candidate has education and experience equivalent to a high school diploma plus four years of experience in the mortgage lending industry, including at least one year as a high-producing conventional mortgage loan originator.
Ability to stand, bend, stoop, sit, walk, twist, and turn; lift up to 20 pounds; and use a computer keyboard and calculator.

Responsibilities

Market and originate Redwood Credit Union first- and second-lien loan products primarily through newly developed and established external business sources to contribute to residential loan growth.
Deepen prospective and existing member profiles by understanding the full suite of lending products and initiating cross-lending referrals outside residential originations.
Provide member service through all communication channels while adhering to Redwood Credit Union service standards.
Independently source and develop new referral relationships that benefit the credit union and its members and enhance mortgage origination goals.
Grow self-generated external referral relationships to benefit members and increase residential lending volume.
Market first- and second-lien residential products, including conventional, conforming, jumbo, primary, secondary, investor-occupant, fixed-rate, and adjustable-rate loans offered as Fannie Mae-eligible products or products meeting credit union portfolio requirements.
Ethically consult applicants on loan options that serve their best interests.
Take applications using a web-based loan origination system, answer phone inquiries, and handle mortgage referrals as needed.
Communicate with members about assigned loans from origination through funding.
Gather and review documents to submit complete and accurate files to processing, and follow up about incorrect or incomplete submissions.
Interpret Fannie Mae Desktop Underwriter findings accurately to support loan decisions with minimal inconvenience to members and ensure correct credit decisions.
Discuss loan options and programs that benefit each member, including counteroffers when appropriate.
Recommend action steps and counsel members on qualifying for future loans when declined due to current circumstances, preserving potential membership opportunities.
Instruct homebuyer or other seminars as needed.
Discuss loan products and services at special events such as home shows.
Identify and propose workflow changes to maintain efficiency.
Research member or employee concerns as directed and follow through until resolution, including inquiries after loan transactions close.
Perform special projects and other assigned duties.
Recommend and implement new products and services that benefit Redwood Credit Union members.
Travel to branch and member locations as needed for business development.

Redwood Credit Union is looking for an External Mortgage Loan Officer, who will market and originate Redwood Credit Union (RCU) first and second lien loan products primarily from newly developed and previously established external sources of business to substantially contribute to the organization’s residential loan growth. Responsible for deepening prospective and existing member profiles by having a solid understanding of the full suite of lending products available and by initiating cross lending referrals that are outside of residential originations.

Key Responsibilities

External Loan Originations/Pipeline Management:

• Provide exceptional member service at all times via all lines of communication while adhering to RCU standards of service.

• Independently source and develop new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.

• Actively grow previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.

• Effectively and efficiently market all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable rate products offered through the Credit Union as Fannie Mae eligible and/or those that may meet the Credit Union’s mortgage portfolio requirement.

• Determine and ethically consult as to options that serve the best interest of all applicants.

• Take applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.

• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).

• The External Loan Officer is responsible to gather and review all documents for a complete and accurate file submission to processing and follow up communication as needed for incorrect/incomplete submissions.

• Accurately interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be decisioned at minimum inconvenience to Members while assuring a correct credit decision can be made.

• Discuss loan options and programs that will benefit each Member, including counter-offers when appropriate.

• Recommend action steps and counsel to Members that will to help them qualify for a future loan when a loan has been declined due to current circumstances to preserve potential membership opportunity.

Member Support & Special Projects:

• Instruct at homebuyer or other types of seminars, as needed.

• Discuss loan products and services at special events such as home shows.

• Recognize and propose changes in the workflow to maintain maximum efficiency.

• Research Member or employee concerns as directed and follow through until the matter is resolved; may include certain inquiries after a loan transaction has closed.

• Perform special projects and other duties as assigned.

• Recommend and implement new products and services that will benefit the membership of RCU.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•21st largest credit union in the U.S. and the largest financial institution based in the North Bay

•Recognized by Newsweek as one of "America's Best Credit Unions 2026"

•Awarded a 5-Star Bauer Rating

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"

•Top Corporate Philanthropists (#24) - San Francisco Business Times

•Voted Best Places to Work in the North Bay 21 years in a row

•World-class Employee Engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Industry leading Net Promoter Scores across the U.S.

100% remote. Out in the field in the Solano County area.

Minimum Qualification: Knowledge, Skills and Abilities

Verifiable recent loan production in conventional/conforming products.
Thorough knowledge of conventional conforming mortgage principles, practices and rules, with verifiable experience with recent regulatory compliance requirements.
Thorough current knowledge internet based LOS & Fannie Mae DU risk engine.
At least 12 months current experience with selling Fannie Mae Loan Products.
Demonstrated ability to analyze complex scenarios and recommend workable solutions.
Skilled in the operation of office equipment and internet access.
Proven professional ability to communicate effectively verbally and in writing.
Able and willing to establish and maintain successful work relationships with a diverse group of people.
Able to act independently and confidentially, using discretion and tact.
Capacity to coordinate a variety of activities and prioritize work.
Proficiency and desire to work in and contribute to a team environment.
Ability to travel to various locations.

Licenses and Certifications

Ability to maintain a valid California driver’s license.
Eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including SAFE Act and NCUA part 761.

The ideal candidate has a combination of education and experience as follows: equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.

Compensation: Base starting range: $40,019.20 annually + commission.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to lift up to 20 pounds.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors and outside of office as needed for business development.

• Ability to travel to various branch and Member locations.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

About the Company

Redwood Credit Union

Full-service credit union banking & loans

Redwood Credit Union is a member-owned financial cooperative serving California’s Northern Bay Area. It offers personal and business banking services including checking and savings accounts, certificates, loans (auto, home), insurance, wealth management, and online/mobile banking. Members deposit funds to open accounts and borrow via loans or lines of credit with advertised rates, while digital tools and support keep accounts accessible. Its goal is to help members save, plan, and manage money while supporting the local communities it serves.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Rosa, CA
Founded: 1950

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