E

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timePittsburgh, PA, USA$18.15 - $19.40 /hr

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Demonstrate inquisitiveness and openness to innovation, including using artificial intelligence to explore better processes and reduce friction for patients and clients.
  • A high school diploma or GED is required.
  • Obtain the Certified Revenue Cycle Representative certification within 6 months of hire; the company pays for it.
  • Must reside in the United States and be authorized to work in the United States.

Responsibilities

  • Assess and collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance, using patient insurance and financial information to determine liability.
  • Use face-to-face communication with patients during their stay to collect estimated patient liability.
  • Work assigned patient access, insurance eligibility, and follow-up reports.
  • Facilitate daily in-house call reviews with relevant parties to validate that patients have a valid payor source and authorization on the account for the current stay.
  • Complete preregistration and registration tasks, including registering patients at or before the date of service and attempting to collect patient financial liability.
  • Monitor missed collection opportunities for potential process improvements and follow up; make at least three daily attempts to visit a patient's room if the patient was preoccupied during earlier attempts.
  • Note all accounts with a patient liability daily.
  • Make follow-up phone calls to patients who cannot pay while in-house.
  • Send post-discharge letters detailing estimated liability and payment options.
  • Help patients sign consent-to-treat, observation, Important Message from Medicare, and other registration-related forms when applicable.
  • Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
  • Run a daily census to identify patients with potential eligibility.
  • Assist with collecting and organizing outpatient orders for future and current service dates using queues in revenue cycle systems.
  • Perform benefit education and validation, including face-to-face reviews of inpatient benefits, authorization, and collection of inpatient, observation, and outpatient-in-a-bed liability.
  • Accurately verify and calculate patient liabilities, including previous balances, and collect patient payments while meeting regulatory compliance requirements and organizational policies and processes.
  • Work nights, weekends, or holidays as necessary.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

Recently Posted Jobs

Explore more opportunities at Ensemble Health Partners

See more jobs