Full-Time

Operations Program Manager

Operational Transformation & Enablement

Confirmed live in the last 24 hours

Included Health

Included Health

51-200 employees

Healthcare advocacy and specialized care services

Healthcare

Compensation Overview

$89.6k - $151.4kAnnually

+ Equity

Mid, Senior

Remote in USA

Category
Project Management
Business & Strategy
Required Skills
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 3+ years experience managing large projects
  • 3+ years experience in an office or corporate environment
  • 2+ years experience in healthcare, health plan or adjacent field
  • 2+ years experience using spreadsheet software (e.g. Excel, GSheets) and slide software (e.g. PowerPoint, Google Slides)
  • Strong written and verbal communication with experience presenting to internal leadership and (desired) external clients/partners
  • Curious nature- wanting to dig in and understand causes of problem
  • Experience in customer/client-facing roles
Responsibilities
  • Follow project management best practices to lead complex, large-scale projects
  • Ensure Member Care has the tools, systems and processes in place and documented to meet the service delivery models of new clients and clients launching new products/services
  • Represent Member Care in encouraging strong and healthy relationships with clients, insurance carriers and consultants
  • Engage appropriate resources from Member Care to ensure successful launches, including Training, Knowledge Enablement and Workforce Planning
  • Oversee or identify owner to lead major issue resolution during launches or projects
  • Lead the Member Care product for high-priority client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS (Care Delivery, Planning and Strategy)
  • Lead process-development with external vendors and carriers
  • Provide subject matter expertise on Care Team roles and departments

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$337.5M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for telehealth boosts Included Health's virtual care services.
  • Employers investing in healthcare benefits expand Included Health's client base.
  • Value-based care models align with Included Health's focus on outcomes.

What critics are saying

  • Competition from Teladoc and Amwell threatens market share.
  • Post-merger integration challenges could affect service delivery.
  • Regulatory scrutiny on telehealth may impact operational flexibility.

What makes Included Health unique

  • Included Health offers integrated primary and behavioral health services.
  • They provide 24/7 on-demand care with diverse providers.
  • Their data-driven approach enhances healthcare outcomes and reduces costs.

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Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.