Accor

Global hotel management, franchising, loyalty programs

Reception Coordinator

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeBetim, State of Minas Gerais, BrazilNo salary listedIn-person

About the Job

Requirements

Completed higher education in Tourism, Hotel Administration, or compatible fields.
Knowledge of internal reception procedures and interfaces with other hotel departments.
Experience with hotel management software.
Fluent English.

Responsibilities

Plan, coordinate, and supervise Reception activities, defining routines and distributing tasks.
Control hotel occupancy and monitor reservations, ensuring high-quality guest service.
Mediate conflicts and resolve operational problems and critical situations.
Participate in area budgeting, rate setting, commercial agreements, and the creation of promotional packages.
Lead corporate projects and ensure compliance with targets, processes, and quality standards.
Maintain alignment with other departments and ensure the supply of materials and equipment.
Manage the team, including selection, training, performance evaluation, and scheduling.
Perform related duties as required by the area's needs.

Desired Qualifications

Experience in the area or in a Reception leadership role.
Knowledge of occupancy management, reservations, rates, and commercial agreements.
Experience preparing and controlling budgets and monitoring targets.
Experience managing teams, including scheduling, training, evaluation, and staffing levels.
Intermediate Spanish.

Descrição da vaga

OBJETIVO:

Responder pela gestão das atividades da Recepção, garantindo os padrões de excelência no atendimento ao cliente e contribuindo para o aumento da performance da unidade.

ATRIBUIÇÕES E RESPONSABILIDADES

Planejar, coordenar e supervisionar as atividades da Recepção, definindo rotinas e distribuindo tarefas.
Controlar a ocupação do hotel e acompanhar reservas, garantindo a qualidade do atendimento aos hóspedes.
Mediar conflitos e solucionar problemas operacionais e situações críticas.
Participar do orçamento da área, definição de tarifas, acordos comerciais e criação de pacotes promocionais.
Conduzir projetos corporativos e assegurar o cumprimento de metas, processos e padrões de qualidade.
Manter alinhamento com demais setores e garantir o suprimento de materiais e equipamentos.
Realizar a gestão da equipe, incluindo seleção, treinamento, avaliação de desempenho e elaboração de escalas.
Executar atividades correlatas conforme as demandas da área.

Qualificações

Mínimas:

Ensino superior completo em Turismo, Hotelaria ou áreas compatíveis.
Conhecimento de procedimentos internos de recepção e interfaces com outros setores do hotel.
Experiência com software de gerenciamento hoteleiro.
Inglês fluente.

Desejáveis:

Experiência na área ou no cargo de liderança em Recepção.
Conhecimento em gestão de ocupação, reservas, tarifas e acordos comerciais.
Vivência com elaboração e controle de orçamento e acompanhamento de metas.
Experiência em gestão de equipes (escala, treinamento, avaliação e dimensionamento).
Espanhol em nível intermediário.

Informações adicionais

Escala: 5x2

Horário: 11:00 - 21:00 (seg - qui); 11:00 - 20:00 (sex)

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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