Director – Investor Delivery

Job Description

Reporting to the Head of Operations, a list of your responsibilities will include:

• Complete daily deliverables, with quality while following company and department policies and procedures relating to investor registration, dealing, reporting and cash
• Strive to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate
• Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard
• Perform allocated daily tasks, processes and deliverables with accuracy and quality
• Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture
• Support management in department initiatives, projects and risk mitigation
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, Openness and Honesty

Qualifications

• Diploma or Bachelor's degree in a business related field preferred or relevant experience
• Relevant years of experience in financial services, fund administration, asset management, banking or client service
• Knowledge of Investor Services processes and related functionalities an asset
• Existing client/customer service experience would be ideal
• Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.

Additional Information

What’s in it for you to join MUFG Investor Services?  

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. 

So, why settle for the ordinary? Apply now for a Brilliantly Different career. 

At MUFG Investor Services, we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

MUFG is an equal opportunity employer.