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Full-Time

Relationship Manager

Mid-Market

Confirmed live in the last 24 hours

Lattice

Lattice

501-1,000 employees

Performance management and employee engagement solutions

Data & Analytics
Enterprise Software

Compensation Overview

$105.9k - $132.3kAnnually

+ Incentive Stock Options + Variable Compensation

Mid

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Requires onsite presence in San Francisco or New York for two days per week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Requirements
  • 4-6 years of applicable, relevant sales experience
  • Excellent communication, negotiation, and forecasting skills
  • Experience working in a B2B SaaS environment is required, experience working with the HR Technology space is preferred
  • Excellent negotiation and accurate forecasting skills required
  • Experience carrying a revenue target or quota with the ability to develop compelling strategies that deliver results is required
  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment, including Ability to gather and use data to inform decision making and persuade others, Ability to assess business opportunities and read prospective buyers, Ability to orchestrate the closure of business with an accurate understanding of prospect needs, Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
  • Proficiency with tools including Salesforce, Gainsight, Drift, Google Suite, and Slack
Responsibilities
  • Build relationships with key decision makers and stakeholders across a dedicated customer base
  • Drive customer decision-making by achieving shared vision and proactively considering the value propositions that tie all stakeholders together
  • Drive customer growth by proactively identifying opportunities to deliver greater customer value
  • Operate with a high level of customer orientation including, but not limited to Researching customers’ businesses and preparing thoughtful questions and insights in advance of customer meetings, Asking layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail, Adapting and shifting communication style and content to fit the needs of different stakeholders, Leading with solutions, not products, when making recommendations aligned to customer objectives, Engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI
  • Sell with integrity while also thinking commercially including, but not limited to Applying business acumen when crafting & negotiating commercial agreements, Using data and insights to support investment recommendations or overcome customer objections, Proactively mitigating churn risk by adopting a holistic, customer-centric approach, Applying business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens, Mapping all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
  • Maintain joint accountability with cross-functional teams for customer success
  • Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios
  • Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools

Lattice provides performance management and employee engagement solutions for businesses, focusing on mid-sized to large enterprises. Their software helps organizations manage employee performance, set and track goals, and gather feedback. Lattice operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access tools like performance reviews, goal setting, employee engagement surveys, and analytics. This subscription model allows Lattice to generate consistent revenue while offering valuable services. The company is particularly popular among tech companies and fast-growing businesses that need scalable HR solutions. Lattice's goal is to streamline HR processes, enhance employee performance, and promote a positive workplace culture.

Company Stage

Series F

Total Funding

$329.3M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

-15%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of Gianna Driver as Chief People Officer brings extensive experience in scaling global people operations, likely enhancing Lattice's strategic HR capabilities.
  • Lattice's pioneering move to introduce digital worker employee records positions it as a forward-thinking leader in the evolving AI workforce landscape.
  • The integration of AI engagement insights built on OpenAI into Lattice's platform promises to significantly augment HR teams and managers, driving better employee performance and engagement.

What critics are saying

  • The rapid integration of AI technologies may face resistance from traditional HR teams, potentially slowing adoption and impacting customer satisfaction.
  • Focusing heavily on AI-driven solutions could alienate clients who prefer more conventional HR approaches, limiting market reach.

What makes Lattice unique

  • Lattice's AI-powered platform uniquely integrates digital workers into HR processes, setting it apart from traditional HR technology solutions.
  • The company's focus on mid-sized to large enterprises, particularly in the tech sector, allows it to cater to the specific needs of fast-growing businesses.
  • Lattice's commitment to creating human-centric organizations through strategic HR innovation and AI-driven insights provides a competitive edge.