Full-Time

Relationship Manager

Mid-Market

Posted on 9/6/2024

Lattice

Lattice

501-1,000 employees

Performance management and employee engagement solutions

Consulting
Enterprise Software

Compensation Overview

$105.9k - $132.3kAnnually

+ Variable Compensation: $70,600 - $88,200 + Incentive Stock Options

Mid

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Requires onsite presence in San Francisco or New York for two days per week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Data Analysis
Requirements
  • 4-6 years of applicable, relevant sales experience
  • Excellent communication, negotiation, and forecasting skills
  • Experience working in a B2B SaaS environment is required, experience working with the HR Technology space is preferred
  • Excellent negotiation and accurate forecasting skills required
  • Experience carrying a revenue target or quota with the ability to develop compelling strategies that deliver results is required
  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment, including ability to gather and use data to inform decision making and persuade others, ability to assess business opportunities and read prospective buyers, ability to orchestrate the closure of business with an accurate understanding of prospect needs, ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
  • Proficiency with tools including Salesforce, Gainsight, Drift, Google Suite, and Slack
Responsibilities
  • Build relationships with key decision makers and stakeholders across a dedicated customer base
  • Drive customer decision-making by achieving shared vision and proactively considering the value propositions that tie all stakeholders together
  • Drive customer growth by proactively identifying opportunities to deliver greater customer value
  • Operate with a high level of customer orientation including, but not limited to researching customers’ businesses and preparing thoughtful questions and insights in advance of customer meetings, asking layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail, adapting and shifting communication style and content to fit the needs of different stakeholders, leading with solutions, not products, when making recommendations aligned to customer objectives, engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI
  • Sell with integrity while also thinking commercially including, but not limited to applying business acumen when crafting & negotiating commercial agreements, using data and insights to support investment recommendations or overcome customer objections, proactively mitigating churn risk by adopting a holistic, customer-centric approach, applying business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens, mapping all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
  • Maintain joint accountability with cross-functional teams for customer success
  • Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios
  • Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools

Lattice provides performance management and employee engagement solutions for businesses, focusing on mid-sized to large enterprises. Their software helps organizations manage employee performance, set and track goals, and gather feedback. Clients subscribe to Lattice's services on a monthly or annual basis, gaining access to tools for performance reviews, goal setting, employee engagement surveys, and analytics. This subscription model allows Lattice to generate consistent revenue while helping companies improve their HR processes and employee satisfaction. Lattice is particularly favored by tech companies and fast-growing businesses that require scalable HR solutions, with the goal of streamlining HR processes and fostering a positive workplace culture.

Company Stage

Series F

Total Funding

$320.3M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-16%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven employee engagement tools are gaining traction, enhancing Lattice's platform capabilities.
  • Lattice's recent $1.05 billion funding round strengthens its position in the HR tech market.
  • The demand for AI-driven career development tools is increasing, benefiting Lattice's offerings.

What critics are saying

  • Increased competition from AI-driven HR platforms could threaten Lattice's market share.
  • Rapid AI evolution may outpace Lattice's offerings, requiring significant R&D investment.
  • Economic uncertainties could reduce spending on HR technology, affecting Lattice's revenue.

What makes Lattice unique

  • Lattice integrates performance management, goal-setting, and analytics into one unified platform.
  • Lattice serves nearly 5,000 customers, including Slack, Asana, and the Los Angeles Dodgers.
  • Lattice is the first to introduce digital worker employee records, integrating AI employees.

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