Crunchtime

Crunchtime

Back-of-house restaurant management software platform

Product Manager Intern

Summer 2026Posted on 4/20/2026
No salary listed
Internship
Bachelor's
Boston, MA, USA
In Person

About the job

Requirements
  • Rising junior or senior in an undergraduate program.
Responsibilities
  • Market research - identify trends, customer needs, and opportunities
  • Competitive analysis - conduct analysis of competitors' products and their strengths and weaknesses
  • Gather customer feedback - collect user feedback through surveys, interviews, and usability testing, and make recommendations for product improvements
  • Product roadmap - assist in maintaining the roadmap by prioritizing features
  • Cross-functional collaboration - work with design, engineering, product marketing, learning and development, and sales through the product development and launch process
  • Participate in team meetings: daily scrums, backlog refinement, sprint planning sessions, sprint reviews, retrospectives
Desired Qualifications
  • Experience working in the restaurant industry.

About the company

CrunchTime provides back-of-house restaurant management software that helps casual dining chains and large restaurant groups manage food and labor operations. Its platform integrates with existing systems to deliver real-time inventory tracking, advanced data analytics, and robust reporting. The product forecasts demand, reduces food waste, and optimizes labor costs by turning data into actionable insights. It is offered on a subscription basis and is highly configurable, with thousands of possible configurations and KPI metrics (up to 20,000 KPIs) to tailor the system to each client’s needs. By serving a wide range of restaurant operators—from small chains to big enterprises—and through continuous data-driven guidance, CrunchTime aims to improve operational efficiency and profitability.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$2.1M

Headquarters

Boston, Massachusetts

Founded

1995

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 2026 launch pushes prep, waste, and tasks directly onto the KDS.
  • Smoothie King expects full implementation by year-end 2025, validating enterprise expansion.
  • Nani McDonnell's May 2026 customer-organization appointment signals stronger retention, onboarding, and expansion execution.

What critics are saying

  • Frisch's 2025 contract lawsuit proves customers fight implementations when rollouts stall.
  • Enterprise deployments remain complex; Smoothie King still had only 138 locations live in November 2025.
  • Toast and Oracle Retek target the same restaurant stack, compressing pricing and switching costs.

What makes Crunchtime unique

  • September 16, 2026 connected suite unifies KDS, inventory, execution, and analytics workflows.
  • The 2025 QSR Automations merger gives Crunchtime kitchen automation plus guest-management depth.
  • Crunchtime serves 850-plus brands across 150,000-plus locations, including Chipotle, Wingstop, and Smoothie King.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Life Insurance

401(k) Company Match

Wellness Program

Commuter Benefits

Paid Holidays

Parental Leave

Paid Vacation

Professional Development Budget

Gym Membership

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

↓ -5%

1 year growth

↓ -4%

2 year growth

↓ -5%
PR Newswire
Sep 16th, 2026
Crunchtime delivers the first truly connected kitchen, simplifying restaurant workflows and improving profitability in a unified suite.

Crunchtime delivers the first truly connected kitchen, simplifying restaurant workflows and improving profitability in a unified suite. Sep 16, 2026, 05:00 ET New connections sync task management and inventory directly on the KDS while enabling proactive decisions via centralized data analysis BOSTON, Sept. 16, 2026 /PRNewswire/ - Crunchtime, the market leader in restaurant operations management software, today announces the launch of the industry's first connected operations management suite, centralizing common workflows on the kitchen display system (KDS) and delivering the most comprehensive cross-system insights in one place. The launch delivers on the promise of cross-product connections stemming from the company's 2025 merger with QSR Automations. By connecting Crunchtime Kitchen, Crunchtime Ops Execution, and Crunchtime Inventory, the KDS screen transforms into a unified operational command center, enabling critical workflows - such as viewing prep instructions, logging waste, and completing operational tasks - to happen directly on the line where teams are already working. Customers will improve profitability by reducing waste and will drive efficiency by eliminating common back-of-house friction points. "In modern multi-unit restaurant environments, operational friction often stems from fragmented software that requires teams to interact with multiple disparate devices throughout the shift," said Brian Herr, SVP of Product at Crunchtime. "The connections we're announcing today eliminate these silos, ensuring that daily execution is managed on the KDS, where front-line teams are already working on a familiar system they use every shift." Supercharging the Restaurant Operations Lifecycle on the KDS Enabling key workflows across core products keeps the front line in the flow and gives GMs assurance that the back of house is operating efficiently: * Seamless Task Execution: Tasks built in Crunchtime Ops Execution can display directly on KDS screens alongside incoming orders and get bumped without breaking stride or logging into another application. * Prep Instructions: Prep recommendations, driven by AI forecasting from Crunchtime Inventory, surface directly on the KDS, guiding kitchen teams and preventing over- and under-prepping. * Waste Logging: Team members can now log food waste directly on the KDS screen, which automatically updates Crunchtime Inventory, giving operators more accurate inventory data and reducing missed waste entries. Unified Intelligence Reveals New Insights By connecting Crunchtime Kitchen to Crunchtime Insights, critical service and reservation data is added to the unified intelligence layer that powers the Crunchtime suite and guides data-driven decisions. Speed-of-service metrics, ticket times, cook-time variance, and reservation data now sit alongside inventory, labor, POS, and execution data, giving operations leaders a single, comprehensive view of performance and helping them identify blind spots they might otherwise miss. "By bringing all of this data together in a single view along with AI-driven analysis, we're changing the landscape of modern restaurant decision-making," said John Raguin, CEO of Crunchtime. "With a single source of truth, GMs and above-store leaders can make more proactive decisions and uncover new insights, driving even greater efficiency, consistency, and profitability." See Crunchtime Products Working Together Like Never Before For a deep dive into these new cross-product connections, join the live launch event today, September 16, to hear directly from Crunchtime product experts on how these updates can supercharge your operations. Crunchtime will also be showcasing these powerful new capabilities at upcoming industry events, including FS/TEC in Grapevine, TX (Booth #404) and the Hospitality Tech Expo in London, England (Stand #HT1200). To learn more, visit https://www.crunchtime.com/connected-ops. About Crunchtime Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution in the industry's only complete, AI-powered suite. Top operators, including Jersey Mike's, Five Guys, Smoothie King, Wingstop, and Chili's, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store.

Crunchtime
May 5th, 2026
Crunchtime appoints Nani McDonnell as Chief Customer Officer to elevate customer experience.

Crunchtime appoints Nani McDonnell as Chief Customer Officer to elevate customer experience. Tech industry veteran to lead global customer strategy, deepen client partnerships, and drive operational excellence across the ops lifecycle BOSTON, MA - May 5, 2026 - Crunchtime, the leading provider of technology for the restaurant industry, today announced the appointment of Nani McDonnell as Chief Customer Officer (CCO). McDonnell brings more than two decades of experience leading customer-centric organizations across high-growth SaaS and technology companies. She has built and scaled global customer success functions, with a passion for building deep, one-to-one relationships at scale and making a positive impact for both customers and employees. "At Crunchtime, our customers are at the center of everything we do," said John Raguin, CEO of Crunchtime. "Nani's proven ability to build high-performing teams and deliver measurable customer impact makes her the ideal leader to elevate our customer experience as we continue to scale globally." Her appointment comes at a pivotal moment as restaurant leaders prepare to gather at the National Restaurant Association Show in Chicago. McDonnell will be attending the show and is eager to meet with operators to better understand their evolving challenges and learn more about their top priorities for leveraging technology. "I can't wait to be on the show floor meeting with our customers, many of whom are restaurant brands that I've been a loyal fan of for as long as I can remember. There's no substitute for hearing directly from the people running operations every day, and I'm truly looking forward to those conversations," said McDonnell. McDonnell will lead Crunchtime's global customer organization, aligning strategy and execution across onboarding, support, and long-term success, ensuring restaurant brands maximize value from Crunchtime. "One of our key goals as a customer experience team is to ensure our customers are leveraging AI and automation capabilities to cut manual work, while also enabling more integrations, delivering smart and prescriptive analytics, and providing truly mobile-first tools," added McDonnell. For a more in-depth look at its latest AI offerings, Crunchtime is hosting a Live Launch Event on Wednesday, May 13, at 1:00 PM ET/10:00 AM PT, and will also showcase its complete AI-powered operations management suite at the National Restaurant Association Show in Chicago, May 16-19, in Booth #6021. About Crunchtime Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry's only complete, AI-powered suite. Top operators, including Jersey Mike's, Five Guys, Smoothie King, Wingstop, and Chili's, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com. Media Contact: Julie Rudder,

PR Newswire
Apr 21st, 2026
Crunchtime unveils four AI features to streamline restaurant operations management

Crunchtime, a restaurant technology provider, has introduced four new AI capabilities to its operations management suite. The additions include AI Analyst for natural language data queries, Voice-Based Inventory for speech-to-text counting that's three to four times faster, Photo Intelligence for automated brand standards verification, and AI Actions for identifying execution issues across store submissions. The Boston-based company previously achieved 99% forecast accuracy with its AI Forecasting tool. The new features aim to reduce manual work and enable data-driven decision-making across inventory management, labour scheduling, kitchen management and operations execution. Crunchtime's software is used in over 150,000 locations across 100-plus countries by brands including Chipotle, Dunkin' and Five Guys. Early access programmes are available to existing customers through their customer success managers.

PR Newswire
Mar 6th, 2026
Star Micronics Integrates Labeling and Printing Solutions with Crunchtime Kitchen to Improve Order Accuracy and Fulfillment

Star Micronics integrates labeling and printing solutions with Crunchtime Kitchen to improve Order Accuracy and fulfillment. Star Micronics America Mar 06, 2026, 13:36 ET The integration connects kitchen workflows with reliable labeling and printing to support faster, more accurate order fulfillment across modern restaurant environments. SOMERSET, N.J., March 6, 2026 /PRNewswire-PRWeb/ - Star Micronics, a global leader in POS hardware, labeling, and cloud printing technology, today announced the integration of its printing and labeling solutions with Crunchtime Kitchen, a popular kitchen display system (KDS) by Crunchtime Information Systems. The integration extends digital kitchen workflows beyond the screen, helping restaurants improve order accuracy, accountability, and fulfillment across dine-in, takeout, and delivery channels, with particular impact for quick-service restaurants (QSRs), fast-casual brands, large casual-dining chains, and other hospitality venues. Kitchen display systems play a critical role in organizing and prioritizing orders, but accuracy challenges often arise once orders move from preparation to packaging and handoff. By integrating Star Micronics' labeling and printing solutions with Crunchtime Kitchen, restaurants gain a reliable physical verification layer that supports accurate assembly, clear identification, and confident delivery of every order. Extending Order Accuracy Beyond the Screen Through the integration, orders displayed within Crunchtime Kitchen workflows trigger printed labels and receipts at key points in the kitchen process. Item-level and order-level labels help teams verify contents, eliminate missed items, and minimize confusion during packaging and pickup. Star's mC-Label multifunction printer series supports a wide range of restaurant labeling needs, including item labels, bag seals, and order identification, using linerless, die-cut, or receipt media, all from a single model. Available in 2-inch and 3-inch options, the series also features user-friendly maintenance that reduces downtime and simplifies upkeep for kitchen teams. Star's TSP143IV SK supports sticky linerless labels and receipt printing, giving restaurants flexible options for labeling and order verification. When paired with Crunchtime Kitchen, labeling helps ensure that digital orders are accurately reflected in the final order handed to the customer. Orchestrating Complex, Multi-Channel Kitchen Operations Crunchtime Kitchen is purpose-built to help restaurants manage complex, high-volume kitchen operations where speed, accuracy, and coordination are critical. Rather than simply displaying orders, the system orchestrates how orders move through the kitchen by pacing tickets, routing items to the right stations, and adjusting workflows based on real-time demand. "When kitchens are under pressure, teams need systems they can trust," said Jennifer Karpinsky, Vice President of Business Development at Crunchtime. "Bringing Crunchtime Kitchen together with Star Micronics' labeling and printing solutions gives restaurants greater confidence that orders are executed accurately for the guest." Features such as delayed routing, customizable prep stations, and dynamic capacity management help balance workloads, reduce bottlenecks, and keep multi-item orders finishing together. This approach supports consistent execution across dine-in, takeout, and delivery channels, even during peak periods. Paired with Star Micronics' labeling and printing solutions, these orchestrated workflows extend beyond the screen, giving kitchen teams a clear, physical way to verify, assemble, and fulfill orders accurately. Reliable Printing for Real-World Kitchen Execution The integration also supports Star's mC-Print3 thermal receipt printer, delivering fast, dependable receipt and order printing in high-volume kitchen environments. Built for the demands of busy kitchens, the mC-Print3 provides consistent output at prep, expo, and fulfillment stations during peak service. Together, Star's printing and labeling hardware provides restaurants with flexible options to support prep stations, expo lines, and fulfillment areas, while maintaining clarity and reliability across workflows. Supporting Modern Restaurant Operations As restaurants manage increasing order complexity driven by kiosks, online ordering, and third-party delivery, accuracy at handoff has become a critical factor in customer satisfaction and loyalty. Clear labeling and reliable printing help reduce costly remakes, refunds, and delivery issues, while improving the overall guest experience. The integration between Star Micronics and Crunchtime Kitchen enables restaurant operators to unify digital order management with consistent, real-world execution across every service channel. Designed for multi-channel, enterprise restaurant environments, Crunchtime Kitchen helps operators maintain service consistency and throughput by intelligently managing order flow across stations, channels, and peak demand periods. A Trusted Partner for KDS Labeling Solutions With decades of experience supporting restaurant technology ecosystems, Star Micronics continues to work closely with leading software providers to deliver dependable hardware solutions. The integration with Crunchtime Kitchen reinforces Star's role as a go-to provider of labeling and printing technology for KDS environments. About Star Micronics Star Micronics is a world leader in point-of-sale (POS) hardware, offering a portfolio of printing, secure cash management, self-service, and customer engagement solutions for retail and hospitality environments. Star's technologies support Android, iOS, Windows, and web-based platforms, as well as cloud printing solutions such as CloudPRNT Next and StarIO.Online. About Crunchtime With Crunchtime, the world's top restaurant brands achieve ops excellence in every location. Crunchtime software is used in over 150,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks, and audits. Through its recent merger with QSR Automations, Crunchtime has expanded its offerings to include kitchen automation and guest management solutions. Crunchtime enables customers, including Chipotle, Culver's, Domino's, Dunkin', Five Guys, and P.F. Chang's to control food and labor costs and deliver great guest experiences by providing the real-time data and tools essential for profitable, scalable growth. Media Contact Christin Trilone, Star Micronics America, 1 848-216-3318, [email protected], https://starmicronics.com SOURCE Star Micronics America

AIJourn
Nov 12th, 2025
Smoothie King Selects Crunchtime to Improve Profitability and Efficiency Across Franchise Network

Smoothie King selects Crunchtime to improve profitability and efficiency Across franchise network. New Technology to Enhance Data Visibility Across 1,200+ Locations BOSTON, Nov. 12, 2025 /PRNewswire/ - Smoothie King, the world's largest smoothie brand, is partnering with Crunchtime, a leading operations platform provider for the restaurant industry, to enhance its inventory management, labor scheduling, operations execution, and data analytics capabilities. This strategic collaboration aims to help Smoothie King franchisees increase profitability and operational efficiency and provide the organization with trustworthy, timely data to fuel the brand's growth. "At Smoothie King, we're committed to empowering our franchisees with the tools and technology that drive smarter, more efficient operations," said Camille Hymes, Chief Operating Officer at Smoothie King. "Our partnership with Crunchtime represents a meaningful step forward in delivering data-driven insights that improve profitability, strengthen operational excellence, and ultimately help our franchisees focus more on what matters most, our guests." The Crunchtime platform will give Smoothie King a "single source of truth" for its back-office operations, providing managers with real-time data and business intelligence to help them make better decisions. The partnership is expected to result in significant cost savings for the Smoothie King system, with reductions anticipated in both labor costs and cost of goods sold (COGS). "The Crunchtime solution allows us to simplify our back-office operations and give our franchisees the tools they need to gain better control over their costs in a competitive market," said Jyoti Lynch, Chief Information Officer at Smoothie King. "Crunchtime's proven track record and their robust platform with AI forecasting and real-time data capabilities make them an ideal partner in this next phase of growth for Smoothie King." * Improved Forecasting: Leveraging AI forecasting with real-time data from the POS will automate ordering and staff scheduling and enable operators to adapt effectively to labor and food cost targets. * Simplified Operations: With a robust operations execution platform, operators will have better control of brand standards, task management, store audits, food safety, and labeling. * Company-Wide Visibility: Native platform reporting plus advanced business analytics will provide unparalleled access to store, regional, and corporate-level insights that will help managers make immediate, informed decisions and help above-store leaders uncover operational challenges. Smoothie King expects its Crunchtime implementation to be complete by the end of 2025, setting the business up to support its aggressive growth trajectory in 2026. A total of 138 pilot and early adopter locations have been deployed so far. According to Jason Luther, Smoothie King Franchisee and President of Smoothie King's Franchise Advisory Council, "Crunchtime has been a smooth transition for us. The scheduling system is straightforward, and the dashboard snapshots make it easy to stay on top of our operations. The phone app's inventory integration is a meaningful improvement from a convenience and efficiency standpoint. We also appreciate the auto invoicing, order recommendations, and the ability to upload invoices by picture. Having inventory and auto ordering right from the phone will definitely save us time and streamline our day-to-day processes." Smoothie King, the original U.S. smoothie franchise - founded in 1973 - is a Dallas-based company with over 1,200 stores nationwide. The brand is committed to its mission to inspire a healthy and active lifestyle through its Clean Blends initiative, which focuses on providing great-tasting smoothies with more whole fruits and vegetables while removing artificial flavors, colors, and preservatives and added sugars in many of its blends. In April 2023, Smoothie King launched Smoothie Bowls, topped with whole fresh fruit and premium Purely Elizabeth(TM) granola, made with wholesome ingredients, non-GMO fruits, and packed with flavor and nutrients. Smoothie King also offers retail products that include sports beverages, energy bars, vitamins, supplements, and more. Repeatedly recognized as a top franchise opportunity, Smoothie King was recently ranked #19 in Entrepreneur's 2025 Franchise 500, #11 in Entrepreneur's 2025 Top Brands for Multi-Unit Owners, and #90 in Fast Casual's Top 100 Movers & Shakers. The brand was also featured in the top 100 of Technomic's annual America's Favorite Chains data, which resulted in ranking #8 in Nation's Restaurant News' "America's Favorite Chains" list earlier this year. About Crunchtime With Crunchtime, the world's top restaurant brands achieve ops excellence in every location. Crunchtime software is used in over 150,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks, and audits. Through its recent merger with QSR Automations, Crunchtime has expanded its offerings to include kitchen automation and guest management solutions. Crunchtime enables customers, including Chipotle, Culver's, Domino's, Dunkin', Five Guys, and P.F. Chang's to control food and labor costs and deliver great guest experiences by providing the real-time data and tools essential for profitable, scalable growth. Learn more at www.crunchtime.com. View original content to download multimedia:https://www.prnewswire.com/news-releases/smoothie-king-selects-crunchtime-to-improve-profitability-and-efficiency-across-franchise-network-302613110.html SOURCE Crunchtime

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