Quality Assurance Specialist

Hanson Values

Integrity | Commitment | Quality | Relationships | Innovation

If you’re looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment.

Quality Assurance Specialist 

Location: Springfield Illinois (In Office)
Department: Corporate Quality Assurance Program (CQAP) 
Reports To: Corporate Quality Assurance Officer (CQAO) 
FLSA Status: Exempt 

Applicants must be authorized to work in the United States on a full-time basis. Hanson will not sponsor applicants for work visas now or in the future for this position.

The salary range for this position is $60,000 to $80,000

Position Summary 

Hanson Professional Services Inc. is committed to delivering quality services to our clients through adherence to generally accepted professional practices and our Corporate Quality Assurance Program (CQAP). The Quality Assurance Specialist plays a key role in supporting and advancing Hanson's Quality Management System (QMS) by promoting compliance with established quality policies and procedures, facilitating quality reviews and audits, training, maintaining program documentation, and supporting continuous improvement initiatives across the organization. 

Working closely with project managers, technical staff, practice leads, discipline managers, and corporate leadership, the Quality Assurance Specialist helps verify that services and deliverables are planned, executed, reviewed, and documented in accordance with CQAP requirements, client expectations, and project objectives. This position serves as a resource to employees throughout the firm, helping foster a culture of quality, accountability, and operational excellence. 

Essential Duties and Responsibilities 

Quality Management System Administration 

• Support implementation and maintenance of Hanson's CQAP and QMS. 

• Assist in the administration of quality manuals, quality procedures (QPs), quality assurance project plans (QAPPs), and related quality documentation. 

• Ensure quality-related records, forms, and documentation are maintained in accordance with established procedures. 

• Support updates and revisions to quality program documents and processes. 

• Assist staff in understanding and applying CQAP requirements across project and discipline activities. 

Quality Verification and Compliance 

• Monitor compliance with quality requirements established by the CQAP, client contracts, regulatory agencies, and project-specific quality plans. 

• Coordinate and support project teams with independent reviews, technical checks, and quality verification activities required for project deliverables. 

• Assist project teams in documenting quality-related activities and maintaining evidence of compliance. 

• Identify potential nonconformances and support corrective action implementation and follow-up. 

Audit and Surveillance Activities 

• Assist the CQAO with internal audits, surveillance activities, and quality assessments. 

• Participate in planning, conducting, documenting, and tracking audit activities throughout the organization. 

• Monitor corrective and preventive action items to ensure timely resolution. 

• Prepare audit summaries, reports, and recommendations for management review. 

Training and Quality Awareness 

• Support the development and delivery of quality-related training programs. 

• Assist with onboarding employees in Hanson's quality processes, procedures, and expectations. 

• Promote quality awareness through communication, training materials, and educational resources. 

• Provide guidance to project personnel regarding quality procedures, documentation requirements, and best practices. 

Continuous Improvement 

• Collect, analyze, and report quality performance metrics and trends. 

• Assist with root cause analysis and process improvement initiatives. 

• Support management reviews and Quality Committee activities. 

• Recommend enhancements to procedures, workflows, and quality controls to improve organizational effectiveness and project delivery. 

Cross-Functional Collaboration 

• Collaborate with project managers, technical disciplines, business unit leadership, and support departments to promote consistent quality practices. 

• Support the development of project-specific Quality Assurance Project Plans (QAPPs) and quality procedures when required by clients or contracts. 

• Participate in special projects related to quality management, risk reduction, and operational excellence. 

Required Qualifications 

• Bachelor’s degree in engineering, construction management, business administration, quality management, or a related field, or equivalent combination of education and experience. 

• Professional experience in quality assurance, quality management systems, engineering operations, project management support, or related field. 

• Experience administering processes, procedures, or compliance programs in a professional services environment. 

• Strong organizational, analytical, and documentation management skills. 

• Excellent written, verbal, and interpersonal communication skills. 

• Proficiency with Microsoft Office applications and document management systems. 

Preferred Qualifications 

• Experience within an engineering, consulting, architectural, environmental, or construction services organization. 
• 3 -10 years of relevant experience

• Familiarity with Quality Management Systems (QMS) and continuous improvement methodologies. 

• Experience supporting audits, compliance programs, or corrective action processes. 

• Training or certification in quality management, auditing, process improvement, or related disciplines. 

• Knowledge of engineering project delivery processes and quality review requirements. 

Knowledge, Skills, and Abilities 

• Working knowledge of quality management principles and practices. 

• Ability to interpret and apply policies, procedures, standards, and contractual requirements. 

• Strong attention to detail and commitment to accuracy. 

• Ability to facilitate collaboration among technical and non-technical stakeholders. 

• Strong problem-solving and process improvement capabilities. 

• Ability to manage multiple priorities while maintaining high-quality work. 

• Demonstrated ability to maintain confidentiality and exercise professional judgment. 

Success Factors 

The successful candidate will: 

• Champion Hanson's commitment to quality and client service. 

• Promote consistent application of the CQAP across the organization. 

• Build positive relationships with project teams and business leaders. 

• Identify opportunities to improve processes and reduce risk. 

• Demonstrate initiative, accountability, and a continuous improvement mindset. 

• Help strengthen Hanson's culture of quality through education, collaboration, and leadership. 

Why This Role Matters at Hanson 

Quality is fundamental to Hanson's reputation and client relationships. The Quality Assurance Specialist helps ensure that our projects, deliverables, and internal processes consistently meet the high standards established through the CQAP, supporting our commitment to delivering exceptional service and trusted engineering solutions to our clients. 

Benefits

Our focus on people means we offer a generous benefits program to help you create a solid foundation for health and security throughout your career, including:

• Competitive compensation

• Performance bonuses

• 401(k) with matching contribution

• Employee Stock Ownership Plan

• Comprehensive health & well-being plans

• Financial wellness plans

• Work-life balance programs

Want to know more? Visit our benefits page for all the details.

Culture

We understand that selecting a job is about more than the day-to-day tasks. It’s important to feel like you belong and safe to grow and progress along your career path. You’ll find that at Hanson. We have an inclusive, diverse workforce awaiting to connect with you and numerous opportunities to cultivate your career, including:

• Monthly educational webinars

• Leadership training

• Lunch & learn development sessions

• 24/7 access to thousands of skill-building courses

• Mentorship opportunities

• Award-winning internship program

• Employee recognition

• And so much more!

AN EQUAL OPPORTUNITY EEO — EMPLOYER

We do not accept unsolicited resumesfrom recruiters or agencies/staffing firms.Resumesare only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.