Analyst, People Group Shared Services - COE

Why Ryan?

• Global Award-Winning Culture

• Flexible Work Environment

• Generous Paid Time Off

• World-Class Benefits and Compensation

• Rapid Growth Opportunities

• Company Sponsored Two-Way Transportation

• Exponential Career Growth

We are looking for a highly organized and service-oriented Analyst, People Group Shared Services COE to support our global HR operations team. The ideal candidate will have hands-on experience in HR case management systems, inbox management, onboarding and offboarding processes, I-9 compliance, and Workday data processing. This role will serve as a first point of contact for employees and managers, ensuring efficient HR support and timely resolution of HR-related inquiries across regions. As a Analyst, People Group Shared Services COE, you will be supporting common people group transactions to ensure People Group, business leaders and team members are supported in a timely manner in order for Ryan to focus on business priorities. This position involves handling a variety of HR-related tasks such as resolving employee inquiries, data audits and form processing, and basic reporting and tracking while contributing to the overall efficiency of People processes.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Create a positive team experience.
• Respond and provide timely assistance to employee and manager People related inquiries.
• Support key People processes, including employee life cycle events from onboarding to offboarding.

Client:

• Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner.
• Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA.
• Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions.
• Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates.
• Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates.
• Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements.
• Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes.
• Generate standard reports and respond to ad-hoc data requests as needed.

Value:

• Determine appropriate action to resolve duplicate, inaccurate or unclear information.
• Completes tasks assigned by leadership with a sense of urgency and confidentiality where needed.

Education and Experience:

• Bachelor’s degree in human resources, Business Administration, or a related field
• 0 to 3 years of experience in HR operations, HR shared services, or similar support roles; Computer literate with experience with Microsoft Office.
• HRMS experience (Workday preferred).

Computer Skills:

• To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Excel, Outlook, Teams

Certificates and Licenses: None

Qualifications:

• Experience with HR ticketing/case management systems and managing shared inboxes.
• Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification.
• Proficiency with Workday or a similar HRIS platform.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Detail-oriented with a high level of accuracy and data integrity.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

Supervisory Responsibilities:

      This position has no supervisory responsibilities.

Equal Opportunity Employer: disability/veteran