IHG

Global hotel company

Head Bartender

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

Must be familiar with beverages, cocktails, beverage categories and preparations, glassware usage, presentations, beer and post-mix reticulation, and snack service.
Must know bar operating procedures, equipment and supply procedures, resort policies, safety and security procedures, and the employee handbook and operations manual.
Must meet HACCP standards and know Forbes Travel Guide standards for restaurants and bars.
Must be knowledgeable about activities at InterContinental and in Ha Long Bay to provide guest recommendations.

Responsibilities

Maintain beverage costs at levels established by the restaurant and department.
Complete assigned tasks efficiently and work collaboratively with colleagues.
Coordinate with stewards and engineers to maintain cleanliness and operation of equipment and beverage machinery.
Maintain adequate operating supplies and equipment, and follow machinery operating procedures.
Maintain beverage knowledge and bar par stocks.
Provide counter service to guests according to established quality standards, and serve beverage orders at the restaurant and poolside.
Respond attentively to guest needs and complaints and take appropriate action within the role's authority.
Report to duty on time, neatly groomed and in a clean, proper uniform; do not consume alcohol while on duty.
Manage beverage and bar equipment inventory, track near-expiry and slow-moving items with the leader, prioritize short shelf-life and fresh items, and replenish beverage stocks before opening.
Keep operating equipment, supplies, and bar counters clean and organized, and use supplies and equipment properly to reduce misuse and breakage.
Follow proper procedures before, during, and after serving beverages.
Participate in training, briefings, and group sessions to develop cocktails, mixed drinks, and promotional drinks.
Process beverage sales through the point-of-sale register and balance cash before shift close.
Follow ice-machine, glassware-racking, and glass-washer procedures.
Read the communication file and notice board daily, and properly take over and hand over duties.
Maintain cleanliness, appearance, uniform standards, and team service standards.
Personalize drinks and guest service by remembering guests' names, drink preferences, and preferred seating.
Recommend activities in InterContinental and Ha Long Bay to enhance the guest experience.
Check front- and back-of-house cleanliness and ensure HACCP standards are followed.
Uphold InterContinental brand standard operating procedures and ensure the team respects them.
Ensure the team delivers Forbes Travel Guide standards as the minimum service standard.
Maintain a clean workspace and well-groomed team while delivering attentive service.

Your day to day

To maintain beverage costs at levels established by the restaurant and department.
To work and complete assigned tasks with optimum efficiency with colleagues.
Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries
Must be familiarized with all resort policies and procedures in reference to training, safety and security.
Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.
Provide counter service to all guests in accordance to established standards of quality.
Assist to serve beverage order at restaurant and poolside.
Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.
Fully responsible for the inventory management including beverage & bar equipment inventory.
Track & follow near-expiry date items & slow-moving items with leader to have proper remedy based on restaurant operation.
Always priority for short shelf-life beverage items and fresh items to avoid wastage.
Ensure that all operating equipment and supplies are spotlessly clean and maintained.
Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
Participate with positive approach towards training and daily briefing.
Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
Ensure the keeping of bar counters clean and organized as to standards.
Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.
Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
Must be familiar with beer and post mix reticulation process.
Ensure that all beverage stocks are replenished prior to opening.
Familiarized with ice machine procedures, glassware racking and glass washer procedures.
Must be knowledgeable with the snacks service to better serve guests as needed.
Participate with positive approach towards daily briefing and training.
Read the communication file and notice board daily.
Take over and hand over duties properly.
Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
Demonstrate understanding of and adherence to the resort and department’s regulations out lined in the employee handbook and operations manual.
Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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