I

IHG

Global hotel company

Head Bartender

Full-TimeUpdated on 10/15/2026
No salary listed
Mid
Malaysia
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Must be familiar with beverages and cocktails, beverage categories and preparations, glassware usage and presentation, beer and post-mix reticulation, snacks service, and beverage-related equipment and machinery procedures.
  • Must know resort policies and procedures for training, safety, and security, as well as departmental regulations in the employee handbook and operations manual.
  • Must be familiar with the resort's standard operating procedures and Forbes Travel Guide standards for restaurants and bars.
  • Must meet HACCP standards.
  • Must maintain a neat appearance and wear a clean, proper uniform; alcohol consumption while on duty is prohibited.
  • Must be knowledgeable about activities at InterContinental and in Ha Long Bay to recommend experiences to guests.
Responsibilities
  • Maintain beverage costs at levels established by the restaurant and department.
  • Complete assigned tasks efficiently and work cooperatively with colleagues.
  • Coordinate with stewards and engineers to maintain and clean operating equipment and beverage machinery.
  • Maintain adequate supplies and equipment, understand machinery operating procedures, and ensure operating supplies and equipment are used properly to reduce misuse and breakage.
  • Maintain knowledge of beverages and cocktails and keep bar par stocks adequate.
  • Provide counter service to guests according to quality standards and serve beverage orders at the restaurant and poolside.
  • Attend to guest needs and complaints and take appropriate action within the position's authority to ensure guest satisfaction.
  • Manage beverage and bar-equipment inventory; track near-expiry and slow-moving items with the leader and take appropriate action; prioritize short-shelf-life and fresh items to avoid waste.
  • Keep operating equipment, supplies, and bar counters clean and organized, and maintain cleanliness in front- and back-of-house areas.
  • Follow proper procedures before, during, and after serving beverages to guests.
  • Participate in training, daily briefings, and group sessions to develop creative cocktails, mixed drinks, and promotional drinks.
  • Process beverage sales through the point-of-sale register and account for and balance cash before shift close.
  • Replenish beverage stocks before opening and follow ice-machine, glassware-racking, and glass-washer procedures.
  • Read the communication file and notice board daily, and properly take over and hand over duties.
  • Personalize guests' drinks, acknowledge guests, remember their drink preferences, names, and preferred seating, and help make each visit memorable.
  • Ensure the team adheres to resort and department standard operating procedures and delivers Forbes Travel Guide standards as a minimum.
  • Maintain a clean workspace, provide service to a high standard, and ensure the team is well groomed.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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