Director Global Delivery Centre Operations and Strategy

Job Description

The Director, Global Delivery Centre Operations and Strategy will lead the Malaysia Global Delivery Centre through its next phase of growth. You will translate enterprise strategy into scalable capabilities, reliable service delivery and measurable value.

Reporting to the Head of EMAP Digital Infrastructure and Managing Director, GDC Malaysia, you will align engineering, portfolio delivery and centre operations. You will improve service reliability, delivery performance, governance and capacity planning, with clear accountability for cost, risk and results

What you'll do:

• You will lead engineering governance, turning decisions into prioritised roadmaps, accountable owners and measurable adoption.
• You will drive GDC operations and growth, strengthening service performance, resilience and business continuity.
• You will improve engineering performance using operational, financial and engineering data to set targets and address gaps.
• You will lead capacity and expansion plans, aligning workforce, infrastructure, investment and budgets while resolving risks early.
• You will drive executive alignment through decision-ready briefings, leadership forums and stakeholder engagement.
• You will scale reusable engineering capabilities across cloud, DevSecOps, automation, AI and security to reduce duplication and deliver measurable value.

Why This Role

You will partner directly with the Managing Director to shape the next phase of growth for one of Experian's flagship Global Delivery Centres. You will strengthen its capabilities, culture and operating model, turning priorities across technology, engineering, strategy and operations into measurable impact. Your leadership will create value beyond Malaysia and grow Experian's purpose of unlocking the power of data to transform lives and create a better tomorrow!

Qualifications

What We're Looking For

• 10–14 years of experience in a Global Delivery Centre, shared services or technology operations environment, including at least three years leading at a senior level.
• Strong technical grounding in software engineering, infrastructure, platform engineering or IT operations, with the credibility to engage engineering leaders and guide technical priorities.
• Proven programme leadership, delivering complex transformation, operational or infrastructure initiatives across multiple interdependent workstreams.
• Executive and commercial judgement, using engineering, operational and financial insights to clarify decisions, priorities and investments for senior stakeholders.
• Enterprise change leadership, aligning teams across functions, regions and reporting lines to introduce new capabilities, strengthen operating models and deliver sustained adoption.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits and Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams

#LI-Hybrid

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