Key Account Manager - Retail
About the job
- You hold a degree in business administration/economics or a comparable qualification.
- You have several years of experience in Key Account Management, Consulting, Customer Success, or Project Management.
- You independently manage complex cross-functional projects and successfully bring together a wide range of stakeholders.
- You enjoy negotiations and build trust with customers and partners through your confident and professional presence.
- You think analytically, work in a data-driven way, and are able to make sound decisions based on KPIs.
- You stand out through strong communication skills, initiative, enthusiasm, and a strong customer- and results-oriented mindset.
- You are fluent in German and have a good command of English, both written and spoken.
- You independently manage and advise a PAYBACK partner and further develop the collaboration both strategically and operationally.
- You coordinate cooperation with internal departments and external partners and drive the implementation of complex projects with both technical and business-related focus.
- You further develop CRM and marketing strategies for your partner and support digitalization across all relevant PAYBACK channels.
- You analyze the performance of data-driven multichannel campaigns and derive concrete recommendations and optimization measures.
- You are responsible for annual planning, forecasts, and budgets and ensure the successful achievement of shared business goals.
- You manage proposal and contract processes from concept development and negotiation through to successful closure.
- You create impactful management presentations and convince decision-makers with well-founded recommendations.
About the company
PAYBACK operates Europe’s leading loyalty and data ecosystem. It runs a digital platform where shoppers earn points for purchases with a network of partner brands, using a mobile app and loyalty card to track activity and deliver rewards. How it works: Customers link purchases to their PAYBACK account, accumulating points that can be redeemed for rewards or discounts. The system uses purchase data to personalize offers and recommendations while providing partners with insights about consumer behavior. How it stands out: PAYBACK combines loyalty services with a large-scale data-driven platform across many European markets, offering a broad partner network and customer-centric promotions that are tailored through data insights. Goal: To deepen shopper engagement and partner value by turning shopping activity into rewards and actionable consumer insights, creating a scalable loop that benefits both sides.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Gurugram, India
Founded
2000
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Simplify's Take
What believers are saying
- BharatPe launched Zillion Rewards on March 19, 2026, tying loyalty to UPI transactions.
- The Zillion app updated April 10, 2026, showing active product maintenance and feature work.
- PAYBACK Products launched September 23, 2026, moving loyalty toward commerce and higher frequency engagement.
What critics are saying
- BharatPe's Ashneer Grover fight consumed years, including SIAC and Delhi High Court battles.
- Zillion's rebrand risks consumer confusion, since PAYBACK, Zillion, and ICICI loyalty overlap.
- If redemption economics worsen, merchants like Apollo and PayU will subsidize fewer points.
What makes PAYBACK unique
- PAYBACK, now Zillion, spans multi-brand loyalty across BharatPe merchants and PayU networks.
- BharatPe acquired 100% of Payback India, integrating rewards directly into UPI spending.
- Zillion app still redeems points across Apollo Pharmacy, HPCL, BookMyShow, and others.
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Benefits
- Flexible Work Hours
- Hybrid Work Options
- Sabbatical Leave
- Meal Benefits
- Gym Membership
- Commuter Benefits
- Paid Vacation
- Professional Development Budget
- Training Programs