Team language: German

Contract type: Permanent, full-time (40h/week), starting as soon as possible

About the role

As a Key Account Manager (m/f/d), you take ownership of the strategic and operational management of a PAYBACK partner and continuously develop the business relationship. You combine CRM, marketing, sales, and technology expertise to create data-driven solutions, identify growth opportunities, and actively drive your partner’s digital transformation. In doing so, you work closely with internal specialists and external stakeholders and are responsible for projects and initiatives that have a direct impact on business success.

Your day-to-day work

You independently manage and advise a PAYBACK partner and further develop the collaboration both strategically and operationally
You coordinate cooperation with internal departments and external partners and drive the implementation of complex projects with both technical and business-related focus
You further develop CRM and marketing strategies for your partner and support digitalization across all relevant PAYBACK channels
You analyze the performance of data-driven multichannel campaigns and derive concrete recommendations and optimization measures
You are responsible for annual planning, forecasts, and budgets and ensure the successful achievement of shared business goals
You manage proposal and contract processes from concept development and negotiation through to successful closure
You create impactful management presentations and convince decision-makers with well-founded recommendations

You’re a great fit for this role if …

You hold a degree in business administration/economics or a comparable qualification
You have several years of experience in Key Account Management, Consulting, Customer Success, or Project Management
You independently manage complex cross-functional projects and successfully bring together a wide range of stakeholders
You enjoy negotiations and build trust with customers and partners through your confident and professional presence
You think analytically, work in a data-driven way, and are able to make sound decisions based on KPIs
You stand out through strong communication skills, initiative, enthusiasm, and a strong customer and results-oriented mindset
You are fluent in German and have a good command of English, both written and spoken.

Conditions & benefits

Flexibility: 30 vacation days plus the option to purchase additional leave, hybrid working (2 days home office/week), option for a sabbatical
Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn daily, as well as coffee and tea
Health & fitness: Free access to our in-house gym, health weeks, on-site massages and physiotherapy treatments
Culture: Team events, social days, and an open “come as you are” culture, dogs welcome, commitment to female leadership
Development: Individual training and development opportunities within the team and across the organization
Mobility: Subsidized Germany ticket, central location with direct subway access, job bike leasing

Why PAYBACK?

PAYBACK is the leading loyalty program in Germany and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees in Munich, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership, and an open, innovation-driven culture.

Interested?

We look forward to receiving your application!

The PAYBACK GROUP values diversity – come as you are

PAYBACK

Key Account Manager - Retail

About the Job

Requirements

Responsibilities