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Heetch

Ride-hailing platform offering safe, affordable transport

Reception Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeParis, France

About the Job

Requirements

  • Comfort with customer relations and a service-oriented approach.
  • Organized, rigorous, and able to handle several requests in parallel.
  • Able to listen patiently and find practical solutions.
  • Comfortable using computer tools and digital environments.
  • Proactive, curious, and able to make suggestions.
  • Appreciates teamwork and dynamic work environments.
  • A first experience in reception, customer service, or operational assistance is a plus.

Responsibilities

  • Welcome and support drivers daily.
  • Assist drivers with registration and verify their documents.
  • Help drivers resolve login problems and operational difficulties.
  • Provide personalized support and ensure drivers have a positive experience.
  • Apply internal procedures and contribute to improving them.
  • Identify and report bugs and incidents to the relevant teams.
  • Collaborate with internal teams to resolve problems encountered by drivers.
  • Contribute to cross-functional projects, including partnerships, calling campaigns, handling email requests, and workshops.
  • Contribute to evolving practices and continuously improving the driver experience.
  • Collaborate with several teams to support the development of Heetch's activities.

Desired Qualifications

  • Proficiency in English and Arabic is appreciated.

About the Company

Heetch

Ride-hailing platform offering safe, affordable transport

Heetch is a ride-hailing service that connects passengers with drivers in Europe and Africa, offering safe, affordable, and reliable transportation. The app matches riders with nearby drivers, and manages trip pricing, routing, and payments, giving drivers flexible earning opportunities. It differentiates itself through a focus on safety and customer satisfaction, competitive pricing, and growth via partnerships rather than owning vehicles. The goal is to provide convenient rides across its markets while enabling flexible earnings for drivers and maintaining strong safety standards for users.

Company size
501-1,000
Company stage
Series B
Total funding
$73.5M
Headquarters
Paris, France
Founded
2013

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